medical receptionist resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Multi tasking to ensure patient flow.

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

  • Referral Verification
  • HIPAA Guidelines
  • Front Desk Operations
  • Appointment Scheduling
  • Invoice Preparation
  • Verbal and Written Communication
  • Taking Client Histories
  • Customer Service
  • Detail-Oriented
  • Telephone Etiquette
  • Patient Callbacks
  • HIPAA Compliance
  • Patient Health Information Access
  • Payment Plan Options
  • Computer Proficiency
  • Payment Scheduling and Collection
  • Adaptable and Flexible
  • Data Entry
  • Patient Eligibility Requirements
  • Relationship Building
  • Outpatient Procedures
  • Prescription Refills
  • Calendar and Appointment Management
  • Invoice Processing
  • Patient Billing
  • Cash Handling
  • Office Coordination
  • Flexible Schedule
  • Organization and Time Management
  • Advising Patents
  • Administrative Support
  • Problem-Solving
  • Proficient in [Software]
  • Records Maintenance
Medical Receptionist, 10/2016 to 06/2022
Lowell General HospitalMedford, MA,
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up waiting room to maintain neat and organized space.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports.
  • Gathered, transcribed and typed medical information into charts.
Cosmetic Beauty Advisor, 11/2013 to 11/2016
Ascension HealthApalachicola, FL,
  • Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Cosmetologist, 05/2010 to 05/2012
JCPenney SalonCity, STATE,
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Washed, colored, cut and styled hair for high volume of clients daily.
Education and Training
Associate of Applied Science: Cosmetology Education, Expected in 05/1980 to Rita’s Hair Design Institute - Fayetteville, AR,
High School Diploma: , Expected in to Westville High School - Westville, OK

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Resume Overview

School Attended

  • Rita’s Hair Design Institute
  • Westville High School

Job Titles Held:

  • Medical Receptionist
  • Cosmetic Beauty Advisor
  • Cosmetologist


  • Associate of Applied Science
  • High School Diploma

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