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medical receptionist resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Personable Front Desk Dental & Medical Receptionist skilled at facilitating patient appointments, phone calls, scanning documents into charts, verity insurance, keeping patient information private, has dental and medical experience from working preciously around it, Delivers top-notch service & support. I do have a lot of dental experience just by preciously working as the dental receptionist such as denture’s, fill in’s, cleaning & disinfecting rooms. Works well under pressure. Expert in diffusing conflicts and solving patient problems & concerns.

Skills
  • Front desk operations
  • HIPAA guidelines
  • Referral verification
  • Patient callbacks
  • Records maintenance
  • Decision-making
  • Planning
  • Organization
  • Active listening
  • Multitasking
  • Work ethic
  • Computer skills
  • License Phlebotomist
  • CPR Certified
  • Knowledge of dental terminology
  • Treatment room setup
  • Patient scheduling
  • Dental staff support
  • Insurance Verification
  • Understanding of dental insurance
  • Pleasant speaking voice
  • Insurance billing
  • Microsoft Office
Experience
04/2022 to Current
Receptionist Memorial Healthcare Okemos, MI,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Reported suspicious individuals to supervisor.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
11/2021 to 03/2022
Medical Receptionist Stauffer Financial Agency Fort Myers, FL,
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Gathered, transcribed and typed medical information into charts.
  • Compiled physical and digital documents, charts and reports.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Prepared and sent financial statements to support bookkeeping functions.
09/2021 to 10/2021
Insurance Agent Life Care Centers Of America Estero, FL,
  • Filed and submitted insurance claims.
  • Reviewed received payments for accuracy and applied to intended patient accounts.
  • Documented and filed patient data and medical records.
  • Reviewed medical records to meet insurance company requirements.
  • Handled third-party insurance processing tasks to assist patients.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Prepared and sent financial statements to support bookkeeping functions.
07/2020 to 09/2021
Front Desk Medical Receptionist Mountain Comprehensive Health Corporation City, STATE,
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Gathered, transcribed and typed medical information into charts.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Entered insurance, demographics and health history into patient database.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.
  • Informed patients of financial responsibilities prior to rendering services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Prepared and sent financial statements to support bookkeeping functions.
01/2019 to 07/2020
Front Desk Dental Receptionist Company Name City, State,
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Gathered, transcribed and typed medical information into charts.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Entered insurance, demographics and health history into patient database.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.
  • Informed patients of financial responsibilities prior to rendering services.
  • Trained new staff on office procedures, insurance processes and medical terminology.
Education and Training
Expected in 05/2016 to to
High School Diploma:
Owsley County High School - Booneville, KY
GPA:

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Resume Overview

School Attended

  • Owsley County High School

Job Titles Held:

  • Receptionist
  • Medical Receptionist
  • Insurance Agent
  • Front Desk Medical Receptionist
  • Front Desk Dental Receptionist

Degrees

  • High School Diploma

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