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medical receptionist resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Hardworking and motivated Manager with 6 years of experience and record of success in Retail; industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Skills
  • Front desk operations
  • HIPAA guidelines
  • Referral verification
  • Records maintenance
  • Patient callbacks
  • Telephone etiquette
  • Technologically savvy
  • Records management
  • Active listening
  • Communication
  • PPE use
  • Team building
  • Computer skills
Experience
Medical Receptionist, 08/2021 to Current
ExamworksAtlanta, GA,
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Trained new staff on office procedures, insurance processes and medical terminology.
Marketing Intern, 05/2021 to 08/2021
GarneyPowell, TN,
  • Collaborated with teams to generate ideas and assist with creating experiential marketing programs to connect brands with consumers.
  • Prepared marketing materials and presentations for prospective clients.
  • Shadowed meetings and observed marketing director to grow professional experience.
  • Helped generate and compile new leads for potential client growth.
  • Managed client marketing strategies and product promotion campaigns.
  • Measured marketing, advertising, and communications program performance and developed strategy.
  • Drafted reports and presentations to illustrate research findings.
  • Assisted clients in determining and elevating marketplace positioning.
Manager, 08/2015 to 08/2020
Imperial Parking CorporationPhiladelphia, PA,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.
  • Maintained contact with clients and assisted in developing procedures to identify and track value-added services.
  • Examined merchandise to correctly price and display products.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Interviewed, hired and trained new employees.
  • Supervised staff performing daily activities.
  • Hired team members and trained in collaborative team environment.
Education and Training
High School Diploma: , Expected in 06/2017 to Toms River High School South - Toms River, NJ
GPA:

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Resume Overview

School Attended

  • Toms River High School South

Job Titles Held:

  • Medical Receptionist
  • Marketing Intern
  • Manager

Degrees

  • High School Diploma

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