Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Efficient recent college graduate with a Bachelor of Science (B.S) in Public Health, with 6 years of work experience. Aiming to pursue a license in Nursing eventually becoming a Nurse Practitioner focusing on women's health. Exhibiting skills in customer service, insurance billing, emergency response, and hospital environments. Frequently praised as a hard worker and would be a great addition to your company. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.

  • Customer service
  • Insurance billing
  • Hippa privacy
  • Microsoft word
  • Teamworker
  • Emergency management
  • Customer satisfaction
  • Customer service
  • Lesson plans
  • Microsoft word
  • Neat
  • Nursing
  • Organizing
  • Patient privacy
  • Payment processing
  • Medical office administration
  • Insurance Verification
  • Data Entry
  • Payment collection
  • EMR / EHR
Work History
Medical Receptionist, 10/2019 to Current
Memorial HealthcareOwosso, MI,
  • (37 Hours a week - Full TIme)
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Checked patient data including insurance, demographic and health history to ensure all information was current.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized at all times by removing trash and restocking snacks and beverages.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed and filed financial documentation for accounting purposes.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Completed clerical duties and tasks for clinic administration.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Program Facilitator, 05/2019 to 08/2019
Newman-Crows Landing UnifiedNewman, CA,
  • (40 Hours a week - Full Time )
  • Monitored field trips and special events to maintain safety and increase attendee retention.
  • Established and updated objectives and tools for the overall program and each department to enhance operations.
  • Checked on instructor lessons and communication in order to assess the quality of education and assistance offered to students.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
  • Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Solutions Specialist, 02/2018 to 04/2019
DoubledutchVirtual, GA,
  • (40 Hours then 32 Hours - Full Time)
  • Increased productivity by collaborating with management to develop process improvements.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Enhanced customer satisfaction ratings by resolving issues efficiently.
  • Recommended new products and services to customers.
  • Inspected products to provide quality control to maximize revenue.
  • Inspected products as part of adherence to quality standards.
  • Increased records accuracy by effectively maintaining confidential patient databases.
  • Sustained safety protocol, ensuring proper, cost-effective and safe handling equipment and material usage while adhering to OSHA standards.
  • Provided top product quality control and inspection, eliminating downtime to maximize revenue.
  • Installed operating systems, set up emails and updated programs.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Scheduled appointments for further services.
Certified Nursing Assistant, 12/2014 to 08/2015
St. Croix Regional Medical CenterLindstrom, MN,
  • (40 Hours a week- Full Time)
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Bachelor of Science: Public Health, Expected in 08/2019
Temple University - Philadelphia, PA,

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School Attended

  • Temple University

Job Titles Held:

  • Medical Receptionist
  • Program Facilitator
  • Solutions Specialist
  • Certified Nursing Assistant


  • Bachelor of Science

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