Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Efficient recent college graduate with a Bachelor of Science (B.S) in Public Health, with 6 years of work experience. Aiming to pursue a license in Nursing eventually becoming a Nurse Practitioner focusing on women's health. Exhibiting skills in customer service, insurance billing, emergency response, and hospital environments. Frequently praised as a hard worker and would be a great addition to your company. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.
Skills
Customer service
Insurance billing
Hippa privacy
Microsoft word
Teamworker
Emergency management
Customer satisfaction
Customer service
Lesson plans
Microsoft word
Neat
Nursing
Organizing
Patient privacy
Payment processing
Medical office administration
Insurance Verification
Data Entry
Payment collection
EMR / EHR
Work History
Medical Receptionist, 10/2019 to Current Memorial Healthcare – Owosso, MI,
(37 Hours a week - Full TIme)
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Checked patient data including insurance, demographic and health history to ensure all information was current.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Kept waiting room neat and organized at all times by removing trash and restocking snacks and beverages.
Obtained payments from patients and scanned identification and insurance cards.
Organized paperwork such as charts and reports for office and patient needs.
Completed and filed financial documentation for accounting purposes.
Completed skilled administrative work to support all office staff and operational requirements.
Completed clerical duties and tasks for clinic administration.
Responded to correspondence from insurance companies to verify patient's coverage.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Scheduled, rescheduled and handled cancelled appointments for patients.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Program Facilitator, 05/2019 to 08/2019 Newman-Crows Landing Unified – Newman, CA,
(40 Hours a week - Full Time )
Monitored field trips and special events to maintain safety and increase attendee retention.
Established and updated objectives and tools for the overall program and each department to enhance operations.
Checked on instructor lessons and communication in order to assess the quality of education and assistance offered to students.
Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Solutions Specialist, 02/2018 to 04/2019 Doubledutch – Virtual, GA,
(40 Hours then 32 Hours - Full Time)
Increased productivity by collaborating with management to develop process improvements.
Answered customer questions about billing, account issues and upgrade possibilities.
Enhanced customer satisfaction ratings by resolving issues efficiently.
Recommended new products and services to customers.
Inspected products to provide quality control to maximize revenue.
Inspected products as part of adherence to quality standards.
Increased records accuracy by effectively maintaining confidential patient databases.
Sustained safety protocol, ensuring proper, cost-effective and safe handling equipment and material usage while adhering to OSHA standards.
Provided top product quality control and inspection, eliminating downtime to maximize revenue.
Installed operating systems, set up emails and updated programs.
Conducted troubleshooting and diagnostic procedures on customer devices.
Scheduled appointments for further services.
Certified Nursing Assistant, 12/2014 to 08/2015 St. Croix Regional Medical Center – Lindstrom, MN,
(40 Hours a week- Full Time)
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
Obtained client medical history, including medication information, symptoms and allergies.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Bachelor of Science: Public Health, Expected in 08/2019 Temple University - Philadelphia, PA, GPA:
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