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As a dedicated young professional seeking an entry-level role in which to apply knowledge of Finance, Marketing and Business Administration, I am driven to contribute value through quick-learning, and resourcefulness. With a solid hands-on education from Worcester Technical High School, I gained a broad skill set and a Certificate in the fields of Finance, Marketing, & Business Management. I now have proficient knowledge of MS Office and experience creating Excel databases, PowerPoint presentations and Word documents as well as the skills in prioritizing, multi-tasking, organized, teamwork and professional. I enjoy working in busy environment with multiple task demands, this drives me to go above and beyond all tasks and learn more. I believe my excellent work ethic and academic success will contribute to the success of your company and my career in Finance, Marketing and Business Administration.
- Welcome and greets all patients and visitors, in person or over the phone
- Answers incoming calls while maintaining a polite, consistent phone manner using proper telephone etiquette
- ensured reception area, Waiting rooms and exam rooms are properly cleaned and organized
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff professionally
- Responds to inquiries by patients, prospective patients, and visitors
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
- Adhered to strict HIPAA guidelines at all times according to company policy, and kept all PHI and company information locked and secured.
- Obtained payments from patients and scanned identification and insurance cards.
- Courteously and professionally verified appointment times with patients.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Initial and rebilling of primary insurance
- Secondary and additional insurance billing
- submitting appeal letters for denied claims
- Continued follow-up on open/ work queue accounts
- Fax, scan and copy documents
- prepare outgoing mail for distribution
- receive, sort and distribute incoming mail
- covered receptionist (breaks, vacation, etc.)
- answered phone promptly and directed to appropriate dept.
- retrieved voicemails, noted in dept spreadsheet for call backs
- updated and followed up on deceased patient accounts
- scanned documents and upload to correct account
- Manually and Accurately entered New Patient Accounts for all clients.
- Protected all Company and PH information by, properly distributing papers, mail, etc. into shredders/trash, as well as log off and lock computers and drawers when unattended
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Compiled and tracked outstanding balances owed to medical facilities.
- Accurately posted and sent out all medical claims
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Verified patients' eligibility and claims status with insurance agencies.
- Submitted electronic/paper claims documentation for timely filing.
- Precisely evaluated and verified benefits and eligibility.
- Responded to correspondence from insurance companies.
- noted accounts with payments from insurance companies so adjustments could be made
- Confidently and adeptly handled claim denials and/or appeals.
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
- Answer phones and transfer to the appropriate staff member
- Take and Distribute accurate messages
- Greet public and clients and direct them to the correct staff member
- Type documents, reports and correspondence
- Organize travel arrangements for staff
- Co-ordinate and organize appointments and meetings
- Assist with event planning and implementation
- Monitor and maintain office supplies
- Ensure office equipment is properly maintained and serviced
- Assisted in Planning and coordinating logistics and materials for meetings, committee meetings/events, etc.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Greeted numerous visitors, including other priest's, parishioners, vendors, etc.
- Maintained a clean reception area, including lounge and associated areas.
- Screened all visitors and directed them to the correct employee or office.
- Completed data entry, through Microsoft excel spreadsheet
- receive and count working cash at beginning of shift
- identify customers, validate and Assist as necessary
- balance currency, cash and checks in cash drawer at end of each shift
- answer inquiries regarding checking and savings accounts and other bank related products
- initiate and open new accounts
- explain, advise on and promote bank products and services to customers.
- Organized and removed online banking files no longer in use.
- Stocked, maintained and kept the teller window area clean
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Executed wire transfers, stop payments and account transfers.
- Advised clients on mortgage, educational and personal loans.
- Maintained friendly and professional customer interactions.
Worcester Technical High School - Worcester, Ma
Graduated with a Certificate in Finance, Marketing, and Business Management
Membership in DECA -2012-2016
- Placed 3rd in MA for virtual Stock market game
Volunteer for St Peters Church Worcester, MA (2013-present)
-Thanksgiving Basket Give out
-Christmas Food and Toy Basket give out
-Fall Bizarre (all proceeds go to church programs)
Graduated in June 2016, I received my Certification in Finance, Marketing, and Business Management through Worcester Tech. High School along with my High School Diploma.
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School Attended
- Worcester Technical High School
Job Titles Held:
- Medical Receptionist
- Office Clerk/ Patient Financial Service Representative
- Office Assistant
- Bank Teller (internship)
Degrees
- High School Diploma
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