medical receptionist resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

As a dedicated young professional seeking an entry-level role in which to apply knowledge of Finance, Marketing and Business Administration, I am driven to contribute value through quick-learning, and resourcefulness. With a solid hands-on education from Worcester Technical High School, I gained a broad skill set and a Certificate in the fields of Finance, Marketing, & Business Management. I now have proficient knowledge of MS Office and experience creating Excel databases, PowerPoint presentations and Word documents as well as the skills in prioritizing, multi-tasking, organized, teamwork and professional. I enjoy working in busy environment with multiple task demands, this drives me to go above and beyond all tasks and learn more. I believe my excellent work ethic and academic success will contribute to the success of your company and my career in Finance, Marketing and Business Administration.

Work History
Medical Receptionist, 01/2018 to 03/2018
Vanguard Medical GroupEmerson, NJ,
  • Welcome and greets all patients and visitors, in person or over the phone
  • Answers incoming calls while maintaining a polite, consistent phone manner using proper telephone etiquette
  • ensured reception area, Waiting rooms and exam rooms are properly cleaned and organized
  • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
  • Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff professionally
  • Responds to inquiries by patients, prospective patients, and visitors
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
  • Adhered to strict HIPAA guidelines at all times according to company policy, and kept all PHI and company information locked and secured.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Courteously and professionally verified appointment times with patients.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel.
Office Clerk/ Patient Financial Service Representative, 06/2016 to 11/2017
Sorenson CommunicationsNashville, TN,
  • Initial and rebilling of primary insurance
  • Secondary and additional insurance billing
  • submitting appeal letters for denied claims
  • Continued follow-up on open/ work queue accounts
  • Fax, scan and copy documents
  • prepare outgoing mail for distribution
  • receive, sort and distribute incoming mail
  • covered receptionist (breaks, vacation, etc.)
  • answered phone promptly and directed to appropriate dept.
  • retrieved voicemails, noted in dept spreadsheet for call backs
  • updated and followed up on deceased patient accounts
  • scanned documents and upload to correct account
  • Manually and Accurately entered New Patient Accounts for all clients.
  • Protected all Company and PH information by, properly distributing papers, mail, etc. into shredders/trash, as well as log off and lock computers and drawers when unattended
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Compiled and tracked outstanding balances owed to medical facilities.
  • Accurately posted and sent out all medical claims
  • Adhered to strict HIPAA guidelines at all times according to company policy.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Verified patients' eligibility and claims status with insurance agencies.
  • Submitted electronic/paper claims documentation for timely filing.
  • Precisely evaluated and verified benefits and eligibility.
  • Responded to correspondence from insurance companies.
  • noted accounts with payments from insurance companies so adjustments could be made
  • Confidently and adeptly handled claim denials and/or appeals.
  • Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
Office Assistant, 01/2013 to 02/2016
St Peters ParishCity, STATE,
  • Answer phones and transfer to the appropriate staff member
  • Take and Distribute accurate messages
  • Greet public and clients and direct them to the correct staff member
  • Type documents, reports and correspondence
  • Organize travel arrangements for staff
  • Co-ordinate and organize appointments and meetings
  • Assist with event planning and implementation
  • Monitor and maintain office supplies
  • Ensure office equipment is properly maintained and serviced
  • Assisted in Planning and coordinating logistics and materials for meetings, committee meetings/events, etc.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including other priest's, parishioners, vendors, etc.
  • Maintained a clean reception area, including lounge and associated areas.
  • Screened all visitors and directed them to the correct employee or office.
  • Completed data entry, through Microsoft excel spreadsheet

Bank Teller (internship), 01/2015 to 03/2015
Worcester Credit UnionCity, STATE,
  • receive and count working cash at beginning of shift
  • identify customers, validate and Assist as necessary
  • balance currency, cash and checks in cash drawer at end of each shift
  • answer inquiries regarding checking and savings accounts and other bank related products
  • initiate and open new accounts
  • explain, advise on and promote bank products and services to customers.
  • Organized and removed online banking files no longer in use.
  • Stocked, maintained and kept the teller window area clean
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Executed wire transfers, stop payments and account transfers.
  • Advised clients on mortgage, educational and personal loans.
  • Maintained friendly and professional customer interactions.
balance, billing, Interpersonal, copy documents, Credit, clients, Excellent Customer Service, email, event planning, Fax, financial, insurance, inventory, letters, logging, Ma, meetings, Excel, mail, office, Outlook, PowerPoint, Word, office equipment, patient flow, protected health information, receptionist, reception, spreadsheet, telephone etiquette, phone, Answer phones, travel arrangements, Type, Written
High School Diploma: , Expected in Jun. 2016 to Worcester Technical High School - Worcester, Ma

Graduated with a Certificate in Finance, Marketing, and Business Management


Membership in DECA -2012-2016

- Placed 3rd in MA for virtual Stock market game


Volunteer for St Peters Church Worcester, MA (2013-present)

-Thanksgiving Basket Give out

-Christmas Food and Toy Basket give out

-Fall Bizarre (all proceeds go to church programs)


Graduated in June 2016, I received my Certification in Finance, Marketing, and Business Management through Worcester Tech. High School along with my High School Diploma.


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Resume Overview

School Attended

  • Worcester Technical High School

Job Titles Held:

  • Medical Receptionist
  • Office Clerk/ Patient Financial Service Representative
  • Office Assistant
  • Bank Teller (internship)


  • High School Diploma

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