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medical receptionist resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Skills
  • HIPAA guidelines
  • Front desk operations
  • Referral verification
  • Technologically savvy
  • Records maintenance
  • Records management
  • Telephone etiquette
  • Customer service
  • Patient callbacks
  • Computer skills
  • Maintenance & Repair
  • Teambuilding
  • Clerical
  • Reliable and trustworthy
  • Supervision
  • Multitasking
Experience
Medical Receptionist, 09/2018 to Current
Vanguard Medical GroupDenville, NJ,
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Straightened up the waiting room so that it remained neat and organized.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Informed patients of financial responsibilities prior to rendering services.
Housekeeper, 10/2016 to 10/2018
Kisco Senior Living, LlcCorona, CA,
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
Assembly Line Worker, 08/2015 to 09/2016
LacostaWauconda, IL,
  • Set and verified parts clearances to prevent jams or wasted materials.
  • Orchestrated organizational assembly strategy to produce products to conform to design specifications.
  • Checked parts against stock lists, blueprints and material specifications to verify compliance with standards.
  • Positioned and aligned components to complete accurate assembly work.
  • Smoothed surfaces to enhance alignment of parts and finishes.
  • Inspected and tested final products to verify conformance to established tolerances.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Reviewed project specifications and documentation to understand task and deadline requirements.
Shift Manager, 12/1999 to 07/2011
Bloomin' Brands, Inc.Fredericksburg, VA,
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Increased customer base and market share by promoting product through diverse channels.
  • Generated reports to assess performance and make adjustments.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
High School Diploma: , Expected in 05/2001 to Concord High School - Concord, NC
GPA:

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Resume Overview

School Attended

  • Concord High School

Job Titles Held:

  • Medical Receptionist
  • Housekeeper
  • Assembly Line Worker
  • Shift Manager

Degrees

  • High School Diploma

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