Medical Receptionist resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

  • HIPAA Guidelines
  • Front Desk Operations
  • Referral Verification
  • Preparing Treatment Rooms
  • Customer Service
  • Problem-Solving
  • Time Management
  • Medical Recordkeeping
  • Medical Charting
  • Data Entry Software
  • Critical Thinking
  • Appointment Scheduling
  • Organization and Time Management
  • Detail-Oriented
  • Telephone Etiquette
  • Staff Leadership
  • Relationship Building
  • Office Management
  • Collaboration and Teamwork
  • HIPAA Compliance
  • Office Coordination
Medical Receptionist, 10/2021 to 09/2022
Tri-City Medical CenterOceanside, CA,
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Gathered, transcribed and typed medical information into charts.
  • Compiled physical and digital documents, charts and reports.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Waitress , 02/2019 to 05/2022
Hilton WorldwideMilwaukee, WI,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Office Manager, 09/2020 to 06/2021
Call RailAtlanta, GA,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Used judgment and initiative in handling confidential matters and requests.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Reviewed files and records to obtain information and respond to requests.
  • Prepared meeting agendas and recorded and transcribed minutes.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
Education and Training
High School Diploma: , Expected in 05/2019
Liberty County Highschool - Bristol, FL,
Associate of Science: Nursing , Expected in
Tallahassee Community College - Tallahassee, FL

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Resume Overview

School Attended

  • Liberty County Highschool
  • Tallahassee Community College

Job Titles Held:

  • Medical Receptionist
  • Waitress
  • Office Manager


  • High School Diploma
  • Associate of Science

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