Medical Receptionist resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Skills
HIPAA Guidelines
Front Desk Operations
Referral Verification
Preparing Treatment Rooms
Customer Service
Problem-Solving
Time Management
Medical Recordkeeping
Medical Charting
Data Entry Software
Critical Thinking
Appointment Scheduling
Organization and Time Management
Detail-Oriented
Telephone Etiquette
Staff Leadership
Relationship Building
Office Management
Collaboration and Teamwork
HIPAA Compliance
Office Coordination
Experience
Medical Receptionist, 10/2021 to 09/2022 Tri-City Medical Center – Oceanside, CA,
Entered insurance, demographics and health history into patient database.
Called patients to confirm scheduled appointments and obtain additional details.
Checked patients in and out for appointments and collected co-payments.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Protected patients by observing strict HIPAA guidelines.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Straightened up waiting room to maintain neat and organized space.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Informed patients of financial responsibilities prior to rendering services.
Gathered, transcribed and typed medical information into charts.
Compiled physical and digital documents, charts and reports.
Trained new staff on office procedures, insurance processes and medical terminology.
Maintained patient accounts by obtaining, recording and updating personal and financial information.
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Waitress , 02/2019 to 05/2022 Hilton Worldwide – Milwaukee, WI,
Greeted customers, answered questions and recommended specials to increase profits.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Presented menus to patrons to answer questions about menu items and make recommendations.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Office Manager, 09/2020 to 06/2021 Call Rail – Atlanta, GA,
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Used judgment and initiative in handling confidential matters and requests.
Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Reviewed files and records to obtain information and respond to requests.
Prepared meeting agendas and recorded and transcribed minutes.
Automated office operations for managing client correspondence, payment schedules and data communications.
Education and Training
High School Diploma: , Expected in 05/2019 Liberty County Highschool - Bristol, FL, GPA:
Associate of Science: Nursing , Expected in Tallahassee Community College - Tallahassee, FL GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.