Medical Receptionist Resume Example Sound Medical

MEDICAL RECEPTIONIST

Summary

Outgoing Office Administrator with 22 years' experience with talent in applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while simultaneously greeting visitors, managing phone switchboard and tackling requests made by staff. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.

Accomplishments

Improved office productivity 90% by devising numerous process improvements.
Selected to train new office personnel in policies, procedures, and office management software.
Increased office organization by developing more efficient filing system and customer database protocols.
Reduced patient wait time by 80%.
Consistently received 100% rate of patient satisfaction.
Recognized for outstanding customer service.

Experience

03/2011 - 09/2020Sound MedicalCape Carteret, NC

Medical Receptionist

Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Managed reception and lobby area, greeted visitors and responded to requests for information.
Provided offboarding to new employees and supported all departmental members, resulting in increased productivity and performance.
Maximized office efficiency by answering more than 80 incoming calls per day to provide office information and transfer calls to desired personal.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Interviewed patients to collect medical information and insurance details.
Observed strict HIPAA (Health Insurance Portability and Accountability Act) guidelines at all times according to company policy.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Updated group medical records and technical library to support smooth office operations.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Processed patient payments and scanned identification and insurance cards.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date

09/2000 - 01/2010Eastern Carolina Internal Medicine P.AHavelock, NC

Medical Receptionist

Maximized office efficiency by answering more than 80 incoming calls per day to provide office information and transfer calls to desired personal.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Interviewed patients to collect medical information and insurance details.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Took messages from patients and promptly relayed to appropriate staff.
Set up appointments for physician visits and procedures using calendar software.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.

06/1999 - 09/2000New Bern Urology ClinicNew Bern, NC

Medical Receptionist

Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Interviewed patients to collect medical information and insurance details.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Took messages from patients and promptly relayed to appropriate staff.
Updated group medical records and technical library to support smooth office operations.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Processed patient payments and scanned identification and insurance cards.
Straightened up the waiting room so that it remained neat and organized.

Education and Training

Grantsboro, NC

Medical Assistant Program in Medical AssistingPamlico Community College

Completed professional development in Medical Assisting.
Administrative skills
Clinical skills
Medical assistant and provide pertinent patient instruction
Correctly calculating, preparing, and administrating medications

New Bern, NC

Some College (No Degree)Craven Community College

Skills

HIPAA guidelines
Office administration work
Office administration abilities
Administrative management abilities
Standard office practices
Proficient in Microsoft Office
Records maintenance

Telephone etiquette
First Aid/CPR
Problem resolution
Insurance billing
Referral verification
Patient callbacks
Records management

Certifications

First Aid/CPR

Resume Overview

Companies Worked For:

Sound Medical
Eastern Carolina Internal Medicine P.A
New Bern Urology Clinic

School Attended

Pamlico Community College
Craven Community College

Job Titles Held:

Medical Receptionist

Degrees

Medical Assistant Program in Medical Assisting
Some College (No Degree)

Medical Receptionist Resume Example

Resume Score: 80%

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