Medical Receptionist Resume Example BG Private Duty Nursing

MEDICAL RECEPTIONIST

Professional Summary

I am a current business student with 4 years of working in multiple office settings. I attain excellent customer service for junior and senior executive clientele. I am adaptable to ever-changing environments and I am a very resilient worker. I am astute critical thinker and always find ways to problem-solve. I am innovative, I take great initiative, a great team player, but I am able to work independently and with very little direction. My priority is to be a great asset to ant team and to obtain a position with a reputable firm which can potentially offer a future possibility of growth and development.

Skills

Certified Microsoft Office Specialist
Appointment scheduling
Regulatory compliance
Medical Records Management
Patient privacy
Stocking & Inventory

Charting and clinical documentation
Reminder calls
Medical office administration
Calendar Management
Booking and securing venues
Travel arrangement, ground, air, hotel

Work History

Medical Receptionist, 08/2018 to Current
BG Private Duty Nursing – New York, NY

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Carefully transcribed phone messages and relayed to appropriate personnel within 1 minute of each call.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Responded to correspondence from insurance companies to verify patient's coverage.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Obtained payments from patients and scanned identification and insurance cards.
Checked patient data including insurance, demographic and health history to ensure all information was current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Improved timely payment of bills by developing flexible payment plans for patients.
Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
Carried out front office duties utilizing data entry skills in framework of medical database.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Coordinated front office duties, including customer service, patient scheduling and billing.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Managed financial documentations such as expense reports and invoices.

Junior Assistant, 12/2017 to 06/2019
ParkWest Advisors – New York, NY

Acted as the first point of contact and gatekeeper.
Handled mail and correspondence.
Managed diaries and organized internal and external meetings. Maintained and updated access to the Executives calendars and schedules. Booked and arranged travel, transport and accommodations. Organized events and conferences including booking venues.
Applied Excel skills to create high-quality tracking spreadsheets.
Entered data into system and checked for errors.
Maintained physical filing system and retrieved documents on request.
Prepared and proofread professional business correspondence and memos.

Receptionist & Office Manager, 07/2016 to 12/2017
Griot Pictures Entertainment – New York, NY

Operated multi-line telephone system to independently handle numerous calls each day.
Provided clerical support to 7 company employees by copying, faxing and filing documents.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Balanced Executives availability, customer schedules and maximum load levels when scheduling appointments.
Answered questions andaddressed, resolved or escalated issues to management personnel to satisfy customers.
Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Kept reception area clean and neat to give visitors positive first impression.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Handled complaints and questions, and re-directed calls to other team members as appropriate.
Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments [Number]%.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Entered daily data in computer systems and documented office activities.
Acted as first point of contact and set appointments for prospective clients.

Education

Bachelor of Science: Business Administration, Expected in 05/2022
College of Mount Saint Vincent's - Bronx, NY

Resume Overview

Companies Worked For:

BG Private Duty Nursing
ParkWest Advisors
Griot Pictures Entertainment

School Attended

College of Mount Saint Vincent's

Job Titles Held:

Medical Receptionist
Junior Assistant
Receptionist & Office Manager

Degrees

Bachelor of Science : Business Administration , Expected in 05/2022

Medical Receptionist Resume Example

Resume Score: 80%

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