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Medical Receptionist Resume Example

Resume Score: 80%

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MEDICAL RECEPTIONIST
Summary

Established Medical Receptionist successful at interacting with people of all ages and personalities and offering experience working in busy clinical settings. Bringing a successful career history spanning more than 25 years.

Skills
  • Front desk operations
  • Psychiatric and mental health care
  • Knowledge of HIPAA regulations
  • Medical records management
  • Data entry
Experience
05/2008 - 10/2013
Angell Street Psychiatry - Providence, RIMedical Receptionist
  • Interviewed patients to collect medical information and insurance details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Updated group medical records and technical library to support smooth office operations.
  • Informed patients of financial responsibilities prior to rendering services.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Processed patient payments and scanned identification and insurance cards.
  • Set up appointments for physician visits and procedures using calendar software.
10/2013 - 08/2016
Ocean State Addiction Medicine - Cranston, RIMedical Office Assistant
  • Used Therapist Helper software to process patient payments and update accounts.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Recorded vital signs and medical history for 15 patients each day.
  • Maintained confidentiality of records relating to clients' treatment
  • Scheduled appointments for patients via phone and in person.
  • Collected deductibles, balances and copay from patients.
  • Ensured patient confidentiality by making sure health information was secured.
  • Collected information, verified insurance and collected co-payments for 15 to 20 patients each day.
  • Collected forms, copied insurance cards and release of information to coordinate patient information for billing and insurance processing.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Educated patients about medications, procedures and physician's instructions.
  • Called in prescription refills for patients.
  • Registered patients and scheduled appointments.
  • Prepared patients' medical charts and ensured patient filled out paperwork accurately and in full.
  • Assisted with referrals and prepared medical records for patients.
08/2016 - Current
VICTA (Formerly East Coast Medical) - Providence, RIMedical Receptionist
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Interviewed patients to collect medical information and insurance details.
  • Scheduled and confirmed patient appointments for a busy Outpatient Addiction Medicine office.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up the waiting room so that it remained neat and organized.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Answered multi-line phone system and directed callers to requested personnel.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
  • Processed patient payments and scanned identification and insurance cards.
  • Set up appointments for physician visits and procedures using calendar software.
Education and Training
Wheelock CollegeBoston, MABachelor of Science: Human Development
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Resume Overview

Companies Worked For:

  • Angell Street Psychiatry
  • Ocean State Addiction Medicine
  • VICTA (Formerly East Coast Medical)

School Attended

  • Wheelock College

Job Titles Held:

  • Medical Receptionist
  • Medical Office Assistant

Degrees

  • Bachelor of Science : Human Development

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