medical receptionist resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Well-organized Medical Receptionist with demonstrated knowledge of healthcare procedures and administrative operations. Experienced with insurance forms, charts and other business correspondence. Detailed understanding of complex office and DBMS systems for maintaining secure patient information. Enthusiastic offering 25 years of experience in communicating positively with physicians, office staff, and patients. Polished, hard worker and willing to go extra mile to complete any task. Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care.

  • Referral verification
  • Front desk operations
  • HIPAA guidelines
  • Telephone etiquette
  • Patient callbacks
  • Records maintenance
  • Insurance billing
  • Organization
  • Administrative support
  • Customer service
  • Problem resolution
  • Invoice generation
  • Inventory management
  • Planning and coordination
07/2018 to 08/2020
Medical Receptionist Carepoint Health Bayonne, NJ,
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Updated group medical records and technical library to support smooth office operations.
12/2013 to 07/2018
Administrative Assistant Accounting And Consulting Group, Llp Cookeville, TN,
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
01/1994 to 08/2011
Orthodontic Assistant Vital Smiles Lebanon, TN,
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Attached wiring for braces and advised patient on how to properly and gently brush and floss.
  • Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
  • Made impressions of teeth for mouth guards and other oral fixtures.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Prepared and polished patients' teeth before having braces installed.
  • Performed minor orthodontic procedures such as suture removal and rubber dam placement.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Created bitewing, panoramic and periapical X-ray images for dentist to review.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Laid out dental instruments and equipment before procedures.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Gathered medical information, dental health history and vitals from patients.
Education and Training
Expected in 06/1988 to to
High School Diploma:
Carmel High School - Carmel, NY

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Resume Overview

School Attended

  • Carmel High School

Job Titles Held:

  • Medical Receptionist
  • Administrative Assistant
  • Orthodontic Assistant


  • High School Diploma

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