medical receptionist resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

como Personal statement: I have many years experience working one-on-one with customers. I communicate well with others whether it is in person or on the phone. People quickly realize that I am friendly, outgoing and respectful to all others. I work extremely well independently on tasks with out needing supervision as well as in a team environment. I am quick to learn in new situations, and am always excited to acquire new skills. I believe that I am exceptionally dependable, loyal and honest. I feel I am easy to build trust in and talk to. Yet can handle stressful situations.

  • Operational Requirements
  • Reminder Calls
  • Equipment Troubleshooting and Maintenance
  • Critical Thinking
  • HIPAA Guidelines
  • Front Desk Operations
  • Insurance Claims
  • Patient Reception
Work History
Medical Receptionist, 07/2016 - Current
Jma Hrm Los Altos, CA,
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed patient referrals to other medical specialists.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Barista, 01/2013 - 12/2019
Haselwood Auto Group Bremerton, WA,
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Prioritized drink requests while managing interruptions.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Trained new employees in groups and in one-on-one scenarios.
  • Complied with standards for merchandising, stocking and storing product.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Educated coworkers and customers about new products.
  • Cultivated to recall customers' names and address each by name.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Upsold specialty items with beverages, increasing store sales.
Manager, 10/2006 - 10/2014
Rutgers University New Brunswick, NJ,
  • Greet customers and ascertain each customers wants or needs
  • Recommend, select and help locate or obtain merchandise
  • Answer questions regarding the store and it's merchandise
  • Compute sales, receive and process cash or credit card payments, balance cash drawers and make deposits
  • Exchange merchandise for customers, resolve customer complaints regarding sales and service.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Recorded inventory sales into organization's weekly income report.
Waitress, 08/2005 - 02/2009
Marriott International Princeton, NJ,
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Prepared specialty desserts for customers for special occasions.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
High School Diploma: , Expected in
Wausau West high School - Wausau, WI
Status -

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Resume Overview

School Attended

  • Wausau West high School

Job Titles Held:

  • Medical Receptionist
  • Barista
  • Manager
  • Waitress


  • High School Diploma

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