Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
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Professional Summary
Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in customer service and fast paced environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.
Skills
Customer service excellence
Front desk operations
Oral and written communication
Telephone etiquette
HIPAA guidelines
CPR and BLS certified
Strong medical ethic
Extensive ER experience
Work History
Medical Receptionist/Staff Preceptor, 12/2014 to 12/2019 Common Spirit – Pleasant Hill, IA,
Maintained current and accurate medical records for over 70 patients per day.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Organized paperwork such as charts and reports for office and patient needs.
Completed skilled administrative work to support all office staff and operational requirements.
Enhanced office efficiency by handling 100 + callers per day.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing overall appearance.
Obtained payments from patients and scanned identification and insurance cards.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Checked patient data including insurance, demographic and health history to ensure all information was current.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Coordinated front office duties, including customer service, patient scheduling and billing.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Appointment Scheduler, 04/2013 to 12/2014 MOSA – City, STATE,
Coordinated front office duties, including customer service, patient scheduling and billing.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Supported providers in outpatient medical office through coordinating all administrative operations.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
Answered phone calls and messages for 12-physician ENT medical facility, scheduling appointments and handling patient inquiries.
Enhanced office efficiency by handling 100+ callers per day.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Completed skilled administrative work to support all office staff and operational requirements.
Organized patient files and streamlined operations to improve efficiency.
Maintained current and accurate medical records for over 10,000+ patients.
Managed master calendar and scheduled appointments for 12 providers and 6 audiologists based on optimal patient loads and clinician availability.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Completed and filed financial documentation for accounting purposes.
Organized paperwork such as charts and reports for office and patient needs.
Education
High School Diploma: , Expected in 1986 Saline High School - Ypsilanti, Michigan, GPA:
Certification: Medical Billing And Coding/Office Management, Expected in 2011 Ross Medical Education Center - Ypsilanti, MI, GPA:
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