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medical receptionist resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with years of hands-on experience in administrative roles.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Skills
  • HIPAA guidelines
  • Front desk operations
  • Telephone etiquette
  • Patient callbacks
  • Customer service
  • Microsoft Office
  • Work ethic
  • Multitasking
  • Decision-making
  • Friendly, positive attitude
  • Call Center Operations
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Patient and Empathetic
  • Sales and Upselling
  • Policies and Procedures Adherence
Experience
11/2019 to 10/2021 Medical Receptionist Family Health Centers Of Southwest Florida | Fort Myers, FL,
  • Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
  • Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
  • Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
  • Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
  • Helps patients in distress by responding to emergencies.
  • Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
  • Maintains operations by following policies and procedures, reporting needed cClairees.
  • Contributes to team effort by accomplishing related results as needed.
05/2018 to 10/2019 Member Service Center Specialist III First Interstate Bancsystem, Inc. | Airway Heights, WA,
  • Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
  • In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services.
  • Develop and maintain a current in-depth knowledge of credit union services and policies.
  • Receive and post, or accurately record and forward for processing, member account transactions and research requests.
  • Perform assigned authority level responsibilities.
  • Identify and offer products and services that would be beneficial to the member.
06/2017 to 05/2018 Financial Services Representative II AlaskaUSA Federal Credit Union | City, STATE,
  • Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service.
  • Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services.
  • Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need.
  • Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines.
  • Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner.
  • Open all types of new accounts while assisting the member to effectively use account.
  • Receive and process member service requests. Identify, research and correct member account discrepancies.
  • Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned.
Education and Training
Expected in 05/2012 to to High School Diploma | East High School, Anchorage, AK GPA:

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Resume Overview

School Attended

  • East High School

Job Titles Held:

  • Medical Receptionist
  • Member Service Center Specialist III
  • Financial Services Representative II

Degrees

  • High School Diploma

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