Goal-driven Assistant Store Manager with 12+-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in controlling inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent with skill and fortitude to thrive in dynamic, customer-centric work settings.
Attentive Assistant Store Manager offering over 15 years working in Sales industry. Focused and enthusiastic with strong background building strong and successful teams and creating positive working environments.
Attentive supervisor with 15 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.
Seasoned Front End Supervisor proficient in all operational procedures, leading teams and training employees. Reliable and diligent professional with first-rate skills in assigning, overseeing and assessing work. Bringing 15 years of experience to exciting new role.
Reliable and friendly Manager adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences.
Reliable and punctual Sales Associate possessing excellent work ethic and more than 15 years in retail. Areas of expertise include inventory, cash management and exceptional customer service.
|
|
- Interviewed patients to collect medical information and insurance details.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy OBGYN office with 6 providers.
- Maximized office efficiency by answering more than 200 incoming calls per day to provide office information and transfer calls to desired personal.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Observed strict HIPAA guidelines at all times according to company policy.
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
- Straightened up the waiting room so that it remained neat and organized.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Informed patients of financial responsibilities prior to rendering services.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Processed patient payments and scanned identification and insurance cards.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Assessed, optimized and elevated operations to target current and expected demands.
- Partnered with Store Managers to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Trained 13 employees in inventory practices, POS systems and product knowledge, contributing to 30% increase in customer satisfaction ratings.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Mentored team on effective upselling and cross-selling techniques.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
- Conducted weekly/yearly performance reviews to organize training and development for staff.
- Achieved weekly/monthly sales, budget and other targeted goals.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
- Mentored team on effective upselling and cross-selling techniques.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Trained 15 employees in inventory practices, POS systems and product knowledge, contributing to 45% increase in customer satisfaction ratings.
- Partnered with District and Store Managers to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Increased sales by 20% over 1 month period.
- Achieved weekly sales, budget and other targeted goals.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Minimized waste through expense tracking and effective cost control strategies.
- Assessed, optimized and elevated operations to target current and expected demands.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Coached and developed store associates through formal and informal interactions.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Conducted weekly/monthly/yearly performance reviews to organize training and development for staff.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Measurable Results
- Personalization
- Strong Summary
- Target Job
- Typos
Resume Overview
School Attended
- Porter And Chester Institute - Chicopee
Job Titles Held:
- Medical Receptionist
- Assistant Store Manager
- Assistant Store Manager
Degrees
- Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
