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medical receptionist resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Detail-oriented Medical Receptionist with 9-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Front Desk Operations
  • Referral Verification
  • Medical Report Preparation
  • Organization and Time Management
  • Cleaning and Sterilizing
  • Epic Systems
  • Data Entry Software
  • Appointment Scheduling
  • Medical Recordkeeping
  • Detail-Oriented
  • Problem-Solving
  • Taking Client Histories
  • Customer Service
  • Verbal and Written Communication
  • Medical Charting
  • Telephone Etiquette
  • Proficient in [Software]
  • Calendar and Appointment Management
  • Adaptable and Flexible
  • Patient Billing
  • Collaboration and Teamwork
Education and Training
Clinton High School Clinton, Expected in 06/2017 High School Diploma : - GPA :
Experience
St. Joseph Health - Medical Receptionist
California, MD, 07/2021 - Current
  • Receives and directs incoming patients
  • Reviews and updates patient information related to demographics and insurance
  • Follows established health center protocol for the check-in, encounter form production, and check-out
  • Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms
  • Places reminder calls to patients with upcoming appointments
  • Follows established health center protocol for daily cash reconciliation
  • Schedules walk-in appointments, in collaboration with the Nurse of the Day
  • Schedules patient appointments according to established protocol
  • Provides coverage to Medical Records as needed
  • Managing patient care is a team effort that involves clinical and non-clinical staff interacting with patients
  • Demonstrate understanding and commitment of the health center mission
  • Demonstrate understanding and commitment to the established CHC Values and Standards
  • Performs other job-related duties as required or assigned
Department Of Defense - Wait Staff Member
West Point, NY, 11/2019 - 06/2021
  • Implemented sanitary food handling, holding and service protocols.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided exceptional service to high volume of daily customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
St. Joseph Health - Medical Receptionist
Pomona, CA, 11/2014 - 11/2019
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Informed patients of financial responsibilities prior to rendering services.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Processed patient payments and scanned identification and insurance cards.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Gathered, transcribed and typed medical information into charts.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
New Horizons - Community Service Associate
City, STATE, 05/2008 - 12/2013
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Engaged clients by conversing and participating in activities and hobbies.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Built strong and trusting rapport with clients and loved ones.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.

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Resume Overview

School Attended

  • Clinton High School

Job Titles Held:

  • Medical Receptionist
  • Wait Staff Member
  • Medical Receptionist
  • Community Service Associate

Degrees

  • High School Diploma

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