Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. I am a personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Front Desk Operations
Documentation and Reporting
Time Management
Invoice Preparation
Verbal and Written Communication
Organization and Time Management
Administrative Support
Team Building
Cost Control
Work Planning and Prioritization
Budget Management
Training and Development
Goal Setting
Plan-O-Gram Creation
Teamwork and Collaboration
Shipping and Receiving
Stockroom Maintenance
Safety Procedures
Cash Register Operations
Problem-Solving
Experience
09/2021 to Current
Medical ReceptionistPartners Healthcare System – Whately, MA,
Entered insurance, demographics and health history into patient database.
Called patients to confirm scheduled appointments and obtain additional details.
Checked patients in and out for appointments and collected co-payments.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Protected patients by observing strict HIPAA guidelines.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Straightened up waiting room to maintain neat and organized space.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Informed patients of financial responsibilities prior to rendering services.
Conducted patient intake interviews to collect medical information and insurance details.
Ordered ink cartridges, toner, paper and other office supplies.
Trained new staff on office procedures, insurance processes and medical terminology.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Educated customers on special pricing opportunities and company offerings.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to resolve service and billing issues.
Made outbound calls to obtain account information.
Explained benefits, features and recommendations to maximize client retention.
Answered inbound calls, chats and emails to facilitate customer service.
Set up and activated customer accounts.
Improved customer service wait times to mitigate complaints.
Mentored new employees on procedures and policies to maximize team performance.
Organized client contracts, records and reports to strengthen traceability.
Exceeded company productivity standards on consistent basis.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Coordinated with various company teams to offer and implement successful solutions to customer problems.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Updated customer accounts, addresses and contact information within call management databases.
Handled more than 75 calls per day to assist customers and dispatch services.
Explained key information regarding products and services to customers to encourage informed decision-making.
Filled out sales reports to turn in to managers, recorded customer information and details surrounding transactions and verified purchase dates and order specifications.
07/2007 to 12/2018
Night SupervisorWawa, Inc. – Belleair Bluffs, FL,
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Performed opening and closing procedures, set up registers and arranged products to keep facility operations-ready.
Kept areas clean, neat and inspection-ready to comply with product guidelines.
Trained employees in proper work procedures and performance strategies to optimize operations.
Collaborated with team members to improve performance and implement training updates.
Addressed customers' concerns and questions and handled complaints.
Handled inventorying responsibilities.
Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Delegated Multiple tasks to team of 4-7.
Set performance metrics for each team member and provided feedback when needed.
Identified source of equipment malfunctions by using various troubleshooting methods.
Learned company processes, procedures and employee role functions.
Supported staff training, development and evaluation.
Aided budget management and financial oversight, monitoring expenses and accounting reports.
Balanced cash drawer daily and performed opening and closing duties.
09/2016 to 06/2017
Reset LeadSas Retail Merchandising – City, STATE,
Adjusted shelves, bins, racks and temporary displays to match provided plans.
Applied skills to complete new store builds, full store resets and specific department updates.
Reshelved product with speed and efficiency to minimize disturbance to store operations.
Built and installed fixtures to match schematic designs.
Placed prices and descriptive signage to enhance displays and promote items.
Built effective partner store relationships to improve customer satisfaction.
Promoted new product releases and limited edition items to drive sales.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Supervised up to 8 employees on merchandising team.
Education and Training
Expected in 06/2007 to to
High School Diploma: Burlington Township High School - Burlington, NJ GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.