medical receptionist resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
To obtain a position where my skills can be effectively utilized and new skills attained within a productive work environment.
Skills
Information Assurance
CPT Coding
Organization And Time Management
Critical Thinking
Operational Requirements
Computer Proficiency
Office Management
Reading Comprehension
Medical Information Software
Patient Correspondence
Medical Coding
Healthcare Administration
Work History
05/2019 to 05/2022Medical ReceptionistPullman Regional Hospital | Pullman, WA,
Open office and prepare rooms for incoming post-op and pre-op patients.
Adhere to HIIPA guidelines to protect patient privacy.
Proofread applications of new patients for accuracy before entering them into the system.
I arranged appointments and procedures based on referrals from primary care providers and hospital facilities.
I communicated with patient and physicians to coordinate medical procedures and follow-ups.
Handled phone system and appointment calendar for over 50 plus patients daily.
I registered patients and verified insurance eligibility and coverage.
I perform various clerical duties, such as faxing essential documents using Xerox machines and scanners.
Make necessary changes to patient's account.
Scan and file documents into patients' charts.
I was responsible for cash handling. I was collecting Copay and or payment balances.
Kept patients' rooms stocked and neat.
Maintained inventory and organized medical equipment and supply room.
I recorded patients' information into electronic charts.
Examine patients' encounter forms to verify procedure and diagnosis codes.
Accurately input procedure and diagnosis codes into billing software to generate invoices.
Mail out receipts.
I counted end-of-shift cash receipts to ensure accuracy with end-of-day paper receipts.
I called all next-day patients to confirm or reschedule appointments.
11/2018 to 05/2019Retention Service SpecialistCharter Communications | City, STATE,
Provided exceptional customer service to Spectrum Cable subscribers
Making/Receiving 60 plus calls regarding accounts/ customer service
Work via phone to retain existing customers while making changes to account
Apply excellent listening skills with the ability to address customer's initial concerns or objections effectively
Influence customers to recognize the value of their contracts and identify new opportunities
Adhered to appropriate legal scripting when required.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Delivered prompt service to prioritize customer needs.
01/2017 to 11/2018Retention Service SpecialistTelePerformance Communications | City, STATE,
Provided exceptional customer service for ATT clients
Work via phone to retain existing customers while making changes to account
Apply excellent listening skills with ability to address customer's initial concerns or objections proficiently
Influence customers to recognize value of contracts and identify new opportunities
Ensure excellent customer service
Making/Receiving over 60 high-volume calls regarding accounts/ customer service
Collect payment for accounts that exceeded past due balance
Redirect calls to appropriate department after successfully retaining contract
12/2016 to 10/2016Waitress/Host ManagerBuccaneer Hotel & Resort | City, STATE,
Provide exceptional customer service in 4-Diamond and internationally renowned resorts.
Greet guests and assure them of conformability
Communicate with customers to resolve complaints or ensure satisfaction.
Monitored customer satisfaction through table touching, floor presence, focus groups, and responding to customer inquiries.
Inspected dishes and utensils for cleanliness
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Informed customers about daily and seasonal specials
Liaised with dining services leaders to develop and implement systems, policies, and procedures.
Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
Achieved objectives in sales, costs, employee retention, food quality, cleanliness, and sanitation to maintain guest satisfaction and high-quality customer service.
Liaised with senior management to attract, develop and retain staff.
Participated on the floor during service to set and monitor performance standards and rectify staff or guest issues.
Leveraged technology and social media to better reach and communicate with guests.
Interacted with guests to obtain positive or negative feedback and constructively apply information.
Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
Checked on staff regularly and adjusted workflows, assignments, and schedules to stay ahead of expected demand.
Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
Coordinated staff schedules, rotations, and breaks.
Distribute end-of-shift payouts to servers and bussers.
Counted end-of-shift cash receipts to ensure accuracy with paper receipt
Education
Expected in 2011 to to High School Diploma | Avon Park High School, Avon Park, FL, GPA:
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