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medical receptionist resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient problems. I am a hardworking employee with exceptional multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience!

Skills
  • Referral verification
  • Front desk operations
  • Proficient in [Software]
  • Patient callbacks
  • Friendly, positive attitude
  • Basic math
  • Flexible schedule
  • Problem resolution
  • Teambuilding
  • Organizational skills
  • Conflict resolution
  • Decision-making
  • HIPAA guidelines
  • Effectively work with parents
  • CPR/First-aid certified
  • Effective listening
  • Social skills development
  • Excellent classroom management
  • Calm and patient
  • Relationship building
  • Planning & organizing
  • Reliable & trustworthy
  • Sales tracking
  • Sales and market development
  • HR and payroll
  • Excellent communication skills
  • Promotional sales events
  • Marketing strategy
  • Sales operations
  • Sales presentations
Experience
Medical Receptionist, 04/2022 - Current
Common Spirit Grafton, ND,
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Gathered, transcribed and typed medical information into charts.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Teacher, 01/2020 - 03/2022
The Sunshine House Early Learning Academy Greenwood, SC,
  • Taught children foundational skills in colors, shapes and letters.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Created and implemented developmentally appropriate curriculum addressing learning styles.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Incorporated music, art and theater into lesson planning.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Administered and documented results of student assessments.
  • Completed morning classroom and play area opening duties.
  • Encouraged teaching staff to continually improve strategies and maximize student learning.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Openly exchanged ideas and materials with coworkers.
  • Promoted good behaviors by using positive reinforcement methods with children.
  • Organized and led activities to promote physical, mental and social development.
  • Met with parents to discuss child behavior and academic progress.
Sales Manager, 04/2015 - 01/2020
Aaron's, Inc Bangor, ME,
  • Tracked monthly sales to generate reports for business development planning.
  • Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Performed sales consultations and educated clients on products and services.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Achieved company growth and brand development through market expansion and sales.
Education and Training
Associate of Science: Health Science, Expected in 05/2020
-
Motlow State Community College - Smyrna, TN,
GPA:
Status -

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Resume Overview

School Attended

  • Motlow State Community College

Job Titles Held:

  • Medical Receptionist
  • Teacher
  • Sales Manager

Degrees

  • Associate of Science

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