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medical receptionist resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Resourceful Patient Access Representative maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Brings background in medical office settings handling patient needs. Reliable medical office professional offers 7 years of experience working in busy settings with high patient volumes. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Well-organized Patient Access with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Skills
  • HIPAA guidelines
  • Front desk operations
  • Referral verification
  • Proficient in [Software]
  • Telephone etiquette
  • Flexible
  • Communication
  • Customer service
Experience
08/2020 to Current Medical Receptionist Examworks | Roseland, NJ,
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Trained new staff on office procedures, insurance processes and medical terminology.
03/2020 to 08/2021 Patient Access Representative Children's National Medical Center | Silver Spring, MD,
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Assembled registration paperwork and placed identification bands on patient.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Submitted fees and claims to insurance companies manually or digitally.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Obtained health, financial and religious information from patients at time of admission.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
  • Managed patient admissions and hospital discharges to various settings.
  • Received and stored patients' valuables and other belongings, as requested.
04/2018 to 10/2019 Medical Assistant Carenational | Lehigh Acres, FL,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Measured patient peak flows to improve workflow efficiency.
06/2008 to 10/2017 Patient Access Representative Children's National Medical Center | Rockville, MD,
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Submitted fees and claims to insurance companies manually or digitally.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Reviewed patient admissions to determine medical necessity as directed by criteria.
  • Obtained health, financial and religious information from patients at time of admission.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
  • Received and stored patients' valuables and other belongings, as requested.
  • Managed patient admissions and hospital discharges to various settings.
  • Helped protect providers and facility from legal liabilities by proactively assessing risks.
Education and Training
Expected in 02/2019 to to Associate of Science | Medical Assistant Billing And Coding Keiser University, Fort Lauderdale, FL GPA:
Expected in to to Bachelor of Science | Health Administration Strayer University, Washington, DC GPA:

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Resume Overview

School Attended

  • Keiser University
  • Strayer University

Job Titles Held:

  • Medical Receptionist
  • Patient Access Representative
  • Medical Assistant
  • Patient Access Representative

Degrees

  • Associate of Science
  • Bachelor of Science

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