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Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Capable medical administrative professional with 10 years in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems.

Skills
  • Decision-Making Abilities
  • Sensitive Information Handling
  • Office administration
  • Call Forwarding
  • Telephone etiquette
  • Office organization
  • Problem-solving skills
  • Cash Handling
  • Business administration
  • Sorting and labeling
  • Filing
  • Meeting scheduling
  • Word processing
  • Time management
  • Scheduling
  • Staff Management
Work History
12/2019 to 12/2020
Medical Receptionist Examworks Rockford, IL,
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed and filed financial documentation for accounting purposes.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
  • Completed clerical duties and tasks for clinic administration.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
08/2015 to 02/2020
Front Desk Receptionist Lemonade Inc. Dallas, TX,
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Maintained transaction security by verifying payment cards against identification.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Planned coverage needs and organized services to support incoming special events.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
12/2019 to 01/2020
Patient Access Representative Children's National Medical Center Lanham, MD,
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Explained plans for treatment and payment options.
  • Assisted patients in filling out check-in and payment paperwork.
  • Compiled and reviewed medical charts.
07/2009 to 08/2015
Front Desk Clerk Trinity Health Corporation North Muskegon, MI,
  • Maintained transaction security by verifying payment cards against identification.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Education
Expected in 08/2021
Bachelor Of Administrative Studies: Human Resources Management
Colorado Technical University - Colorado Springs, CO,
GPA:

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Resume Overview

School Attended

  • Colorado Technical University

Job Titles Held:

  • Medical Receptionist
  • Front Desk Receptionist
  • Patient Access Representative
  • Front Desk Clerk

Degrees

  • Bachelor Of Administrative Studies

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