Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Capable medical administrative professional with 10 years in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems.
Skills
Decision-Making Abilities
Sensitive Information Handling
Office administration
Call Forwarding
Telephone etiquette
Office organization
Problem-solving skills
Cash Handling
Business administration
Sorting and labeling
Filing
Meeting scheduling
Word processing
Time management
Scheduling
Staff Management
Work History
12/2019 to 12/2020
Medical ReceptionistExamworks – Rockford, IL,
Organized paperwork such as charts and reports for office and patient needs.
Completed and filed financial documentation for accounting purposes.
Completed skilled administrative work to support all office staff and operational requirements.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Scheduled, rescheduled and handled cancelled appointments for patients.
Responded to correspondence from insurance companies to verify patient's coverage.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Obtained payments from patients and scanned identification and insurance cards.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
Completed clerical duties and tasks for clinic administration.
Checked patient data including insurance, demographic and health history to keep information current.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
08/2015 to 02/2020
Front Desk ReceptionistLemonade Inc. – Dallas, TX,
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Maintained transaction security by verifying payment cards against identification.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Maintained financial accuracy by collecting deposits, fees and payments.
Planned coverage needs and organized services to support incoming special events.
Kept accounts in balance and ran daily reports to verify totals.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Confirmed relevant guest information and payment methods to prevent fraud.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
12/2019 to 01/2020
Patient Access RepresentativeChildren's National Medical Center – Lanham, MD,
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Explained plans for treatment and payment options.
Assisted patients in filling out check-in and payment paperwork.
Compiled and reviewed medical charts.
07/2009 to 08/2015
Front Desk ClerkTrinity Health Corporation – North Muskegon, MI,
Maintained transaction security by verifying payment cards against identification.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Maintained financial accuracy by collecting deposits, fees and payments.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Education
Expected in 08/2021
Bachelor Of Administrative Studies: Human Resources Management Colorado Technical University - Colorado Springs, CO, GPA:
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