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Medical Receptionist Resume Example

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MEDICAL RECEPTIONIST
Summary

Well-organized receptionist with demonstrated knowledge of healthcare procedures and administrative operations in clinical environments. Motivated individual seeking a full time position with opportunity for growth and development. Experienced with insurance forms, charts and other business correspondence.

Skills
  • Front desk operations
  • Billing
  • Budgeting
  • Critical thinking
  • Excellent customer service
  • Data entry
  • Decision making
  • Financial responsibility
  • Leadership
  • Medical terminology
  • Proficient in Microsoft Office
  • Multitasking
  • Supervision
  • Able to perform under pressure with abnormally high patient volume
  • Inventory management
  • Insurance billing
  • Team player
  • HIPAA guidelines
  • Referral verification
  • Patient callbacks
  • Records maintenance
  • Records management
  • Invoice generation
  • Planning and coordination
  • Problem resolution
Experience
Fast Pace Health Urgent CareJanuary 2019 to August 2020Medical Receptionist
Lake Charles, LA
  • Maintained behavior that is compliant with Federal and State regulations, guidelines, and requirements including working knowledge of all health information management issues such as HIPAA.
  • Greeted, registered, instructed, discharged, and provided general assistance to 80-160 patients a day.
  • Obtained and recorded demographic, insurance, and financial information.
  • Verified insurance eligibility and relayed relevant information on payment policies and billing/collection processes.
  • Collected co-pays, co-insurance, deductibles, and past due balances.
  • Retrieved and faxed/mailed medical records to primary care providers and insurance carriers per patient request.
  • Answered a multi-line telephone, took messages, and returned voicemails.
  • Provided clerical support as required.
  • Able to adhere to the Core Values of the company, of teamwork, communication, empowerment, quality of care, and friendliness.
  • Able to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers, and managers.
  • Acquired the responsibility of handling weekly clinic cash deposits for each location and verifying cash deposit amounts recorded from each day to report to manager.
  • Trained all new hires for front desk receptionist position.
  • Handled all mail and sent to appropriate departments.
  • Assisted nurses, rad-techs, and providers with triaging patient's and charting.
  • Reported patients' reasonings for evaluation and any medical issues or concerns to provider on duty effectively and accurately.
  • Performed other duties as assigned my management.
Buffalo Wild WingsJanuary 2016 to March 2018Bartender/Waitress
Lafayette, LA
  • Maintain and keep up with a busy bar top while demonstrating excellent customer service at all times.
  • Retain and prepare 20+ signature drink recipes that contained multiple liquors rapidly and accurately.
  • Successfully maintained a highly active bar top by taking multiple orders and tending to an active service well simultaneously.
  • Gained trust from managers and given the opportunity/responsibility to train other servers and bartenders to work effectively in a new environment with different job responsibilities and required knowledge.
  • Functioning in high volume atmospheres demanding a great amount of multitasking, focus, and consistency.
  • Learned additional critical thinking skills and utilized them to handle sudden conflict or issues if presented.
  • Acquired regulars frequently and easily after serving once or twice and service was often requested if working with another bartender.
  • Gained knowledge of working hard under pressure and being a team player.
  • Responsible for bar's cash drawer throughout shift change.
Pinnacle Healthcare Group of La, LLCSeptember 2013 to February 2015Receptionist/Administrative Assistant/Account Representative
Lafayette, LA
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Performed general inter and intra office communication.
  • Obtained signatures for financial documents and internal and external invoices.
  • Completed data entry for different hospitals.
  • Compiled company information and related material and distributed it to candidates.
  • Updated patient financial information to guarantee accuracy.
  • Compiled a large spreadsheet containing patient balances, dates of service, EOBs, UBO4s, and patient notes.
  • Maintained strict patient and physician confidentiality.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Created a universal filing system for a large multi-facility account.
  • Identified and resolved patient billing and payment issues.
  • Evaluated patients' financial status and established appropriate payment plans.
  • Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
  • Utilized knowledge of medical terminology to better assist patients.
Education and Training
McNeese State UniversityBachelor of Science: Biological SciencesLake Charles, LA
Iota High School2013High School DiplomaIota, LA
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Resume Overview

Companies Worked For:

  • Fast Pace Health Urgent Care
  • Buffalo Wild Wings
  • Pinnacle Healthcare Group of La, LLC

School Attended

  • McNeese State University
  • Iota High School

Job Titles Held:

  • Medical Receptionist
  • Bartender/Waitress
  • Receptionist/Administrative Assistant/Account Representative

Degrees

  • Bachelor of Science : Biological Sciences
    High School Diploma

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