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Medical Receptionist Resume Example

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MEDICAL RECEPTIONIST
Summary

Keep medical office operations smooth and efficient by organizing files, scheduling appointments and assisting patients. Background includes working in fast paced and urgent settings to handle all provider and patient needs. Great interpersonal and communication skills. Well-organized Medical Receptionist, Team player with demonstrated knowledge of healthcare procedures and administrative operations in high paced environments. Experienced with insurance forms, charts and other business correspondence. I always make sure that the patent wants to return to a welcoming enviornment!

Skills
  • Referral verification
  • HIPAA guidelines
  • Proficient in Athena/ microsoft
  • Records management
  • Patient callbacks
  • Team management
  • Operational improvement
  • Administrative support
  • Invoice generation
  • Communications
  • Security systems
  • Relationship development
  • Planning and coordination
  • medical records
  • Front desk operations
  • Technologically savvy
  • Records maintenance
  • Telephone etiquette
  • Insurance billing
  • Customer service
  • Organization
  • Business operations
  • Team building
  • Inventory management
  • Project organization
  • Problem resolution
  • communication skills
  • Clerical Duties
    • Experience
    Medical Receptionist
    Jacksonville, NC    Medfirst Primary and Urgent Care/Feb 2012 to Jan 2019
    • Updated group medical records and technical library to support smooth office operations.
    • Prepared and sent financial statements to support bookkeeping functions.
    • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy primary & Urgent care office with multiple providers.
    • Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.
    • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
    • Interviewed patients to collect medical information and insurance details.
    • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
    • Informed patients of financial responsibilities prior to rendering services.
    • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
    • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
    • Observed strict HIPAA guidelines at all times according to company policy.
    • Greeted callers with enthusiasm, answering all phone calls by second ring.
    • Answered multi-line phone system and directed callers to requested personnel and departments.
    • Processed patient payments and scanned identification and insurance cards.
    • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
    • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
    • Took messages from patients and promptly relayed to appropriate staff.
    • Delivered high-quality administrative and customer service to sustain patient and work flows.
    • Handled all office supply ordering including ink cartridges, toner and paper
    • Set up appointments for physician visits and procedures using calendar software.
    • Straightened up the waiting room so that it remained neat and organized.
    Medical Receptionist
    Jacksonville, NC    Omni Clinic /Apr 2004 to Jan 2011
    • Updated group medical records and technical library to support smooth office operations.
    • Prepared and sent financial statements to support bookkeeping functions.
    • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office with multiple providers.
    • Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.
    • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in a Primary Care office with One Internal Medicine Physician
    • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office with providers
    • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office with One provider who also worked at the Hospital and Nursing homes.
    • Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.
    • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
    • Interviewed patients to collect medical information and insurance details.
    • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
    • Informed patients of financial responsibilities prior to rendering services.
    • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
    • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
    • Observed strict HIPAA guidelines at all times according to company policy.
    • Greeted callers with enthusiasm, answering all phone calls by second ring.
    • Answered multi-line phone system and directed callers to requested personnel and departments.
    • Processed patient payments and scanned identification and insurance cards.
    • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
    • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
    • Took messages from patients and promptly relayed to appropriate staff.
    • Delivered high-quality administrative and customer service to sustain patient and work flows.
    • Handled all office supply ordering including ink cartridges, toner and paper
    • Set up appointments for physician visits and procedures using calendar software.
    • Straightened up the waiting room so that it remained neat and organized.
    Medical Receptionist
    Jacksonville, NC    Carteret Surgical Associates/
    • Updated group medical records and technical library to support smooth office operations.
    • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Surgical office with multiple providers.
    • Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.
    • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
    • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
    • Informed patients of financial responsibilities prior to rendering services.
    • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
    • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
    • Observed strict HIPAA guidelines at all times according to company policy.
    • Greeted callers with enthusiasm, answering all phone calls by second ring.
    • Answered multi-line phone system and directed callers to requested personnel and departments.
    • Processed patient payments and scanned identification and insurance cards.
    • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
    • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
    • Took messages from patients and promptly relayed to appropriate staff.
    • Delivered high-quality administrative and customer service to sustain patient and work flows.
    • Handled all office supply ordering including ink cartridges, toner and paper
    • Set up appointments for physician visits and procedures using calendar software.
    • Straightened up the waiting room so that it remained neat and organized.
    Education and Training
    High School DiplomaNorth Buncombe High SchoolWeaverville, NC
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    Resume Overview

    Companies Worked For:

    • Medfirst Primary and Urgent Care
    • Omni Clinic
    • Carteret Surgical Associates

    School Attended

    • North Buncombe High School

    Job Titles Held:

    • Medical Receptionist

    Degrees

    • High School Diploma

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