medical receptionist resume example

Jessica

• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Documented customer inquiries and feedback, including service delivery suggestions in company database.
• Processed layaway's, returns and exchanges.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Reviewed files, records and other obtained documents to respond to customer requests.

• Remained level-headed and proactive during emergency situations.
• Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
• Monitored patients from scene to hospital transfer while conducting in-transit care.
• Assessed emergency situations and prioritized medical care for patients.
• Developed strong rapport with other medical professionals to foster quality and efficient patient care.
• Evaluated patients' medical status and monitored vital signs during transit.
• Managed care in field and in-transit, including performing standard testing and administering necessary medication.
• Assessed incident scene upon arrival to determine level of safety for all first responders.
• Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.

• Reviewed pet records from daily visits and appointments, entering all important data into system.
• Interpreted lab results to diagnose veterinary disorders and recommend treatment plans to veterinarian.
• Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
• Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 60 animals per day.
• Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
• Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
• Collected and documented animal information such as weight, size, physical condition and food intake.
• Unloaded and organized supplies and product inventory to maximize team efficiency.
• Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
• Improved customer satisfaction by finding creative solutions to problems.