medical receptionist resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Resourceful Medical Receptionist maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.

  • Business knowledge
  • Clerical abilities
  • Check processing
  • Data entry
  • Bill payment
  • Telephone etiquette
  • Patient callbacks
  • Friendly, positive attitude
  • Problem resolution
  • Account reconciliation
  • Invoicing and billing
  • Multi-line telephone skills
  • Organization and efficiency
  • Multitasking and prioritization
  • Service-oriented mindset
Education and Training
Oregon Coast Community College Lincoln City, OR, Expected in : Business Management - GPA :
Castle Rock High School Castle Rock, WA Expected in 06/1996 High School Diploma : - GPA :
Women's Healthcare Associates, Llc - Medical Receptionist
Portland, OR, 02/2022 - Current
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Peco Pallet - Accounts Payable and Receivable Specialist
Lakeland, FL, 08/2017 - 01/2022
  • Paid vendors and verified accounts and payment totals.
  • Handled all invoices and purchase orders by properly logging into system.
  • Carefully went over each invoice and requisition for payment.
  • Reconciled bank records and statements by verifying entries.
  • Reviewed invoices and expense reports to monitor expenditures.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Audited and processed credit card bills.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Charged expenses to accounts by analyzing expense reports.
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
  • Distributed invoices using postal mail, email or digital transmissions.
  • Used accounting software to enter and post accounts receivable documents.
  • Calculated estimated weekly invoicing, prepared and posted payments and followed up on aged receivables.
Customink - Store Manager
, , 04/2002 - 03/2016
  • Oversee the operation of the store including opening and closing the store, changing shifts, task delegation and scheduling team members.
  • Supervise the control of the store money including the cash reports, cash counts, armored car pickups, safe deposits, change ordering, invoicing, bookkeeping and payroll records.
  • Supervise delegation, planning and implementation of reset and revisions, price changes, mark downs, merchandising, promotional items and multiple pricing.
  • Supervise inventory management, including ordering items, ordering expense items, in stock conditions, outs, mark downs, and overstock.
  • Implements organization through proper hiring and placement of team members, work assignments and delegation.
  • Manages operations of strict compliance regulations for liquor, tobacco, fresh food and pharmacy items.
  • Assigns daily operational responsibilities and sets expectations for all team members and leadership team.
  • Review KPI and performance data to go over with the district manager.
  • Review loss prevention data and implement plans to help reduce loss.
  • Manages inventory levels through ordering, keeping stock, markdowns, and seasonal changes.
  • Promotes teamwork and motivates team members by establishing expectations, tracking results, communication, and sharing the Walgreens vision.
  • Ensuring compliance with all corporate, employment laws, and fair treatment of all employees.
  • Participates in company and on the job training to improve skills and productivity and attends all training as requested by district management, and corporate.
  • Constantly seeks self-improvement of own performance by setting high personal standards, learning more about the retail and management fields, seeking best practices and implementing and constantly learning more about the pharmacy and its operations.
Universal Orlando - Vault Teller
Orlando, FL, 12/1998 - 06/2002
  • Cashiering, vault teller, balancing tills, customer service, answering telephones, computer data entry, customer cold calls, up selling.
  • Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
  • Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
  • Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
  • Balanced daily cash deposits and vault inventory with zero error rate. Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.
  • Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.
  • Adhered to regulatory and company security and audit procedures.
  • Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.

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Resume Overview

School Attended

  • Oregon Coast Community College
  • Castle Rock High School

Job Titles Held:

  • Medical Receptionist
  • Accounts Payable and Receivable Specialist
  • Store Manager
  • Vault Teller


  • Some College (No Degree)
  • High School Diploma

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