Experienced and highly dependable medical office and administration professional with 18 years of experience in overseeing wide variety of essential functions in bustling oncology clinic. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Skills
Understanding of medical laws
Knowledge of HIPAA regulations
Benefits verifications
Transcription
Knowledge of medical terminology
Bookkeeping
Satisfaction surveys
Appointment setting
Medical software applications
Policy updates
Chart updates
Payment processing
Report writing
Scheduling and calendar management
Experience
Medical Oncology Scheduler/Office Administrator, 04/2003 - Current Kaseya – Henderson, NV,
Maintained consistent patient confidentiality in alignment with HIPAA protocols.
Coordinated communications between patients, physicians and clinic/hospital personnel.
Provided exceptional patient experience through friendly and compassionate communications.
Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume hematology-medical oncology practice.
Organized patient files and streamlined operations to improve efficiency.
Supported multiple providers in outpatient medical office through coordinating all administrative operations.
Performed medical transcription duties.
Assisted with incoming and outgoing referrals and procedures and prepared medical records for patients.
Registered patients and scheduled appointments.
Implemented appointment and treatment schedules and protocols for over 9,000 patients annually.
Full Time Bank Teller, 09/2000 - 03/2003 Kaseya – Phoenix, AZ,
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Prepared official checks for customer and internal bank needs.
Reconciled cash and checks against computer records at end of shift.
Maintained optimal financial controls by securing funds and making accurate transactions.
Responded and assisted customers with account inquiries and updates.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Verified amounts and integrity of every check or funds transfer.
Recommended bank products and services to current and prospective customers.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Explained bank services, financial products and applicable fees to customers.
Served approximately 100 customers each shift, remaining composed and professional even in high-stress situations.
Warmly welcomed customers and offered pleasant service during entire transaction.
Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Processed multiple customer transactions hourly while demonstrating extreme attention to detail.
Identified and reported suspicious behavior to security personnel as appropriate.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Entered transactions into computer and issued customer receipts.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Sales Associate, 05/1996 - 08/2000 Sears – City, STATE,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Helped average of 50 customers per day by responding to inquiries and locating products.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Won store sales recognition for 100% customer service satisfaction survey, resulting in plaque displayed in store.
Assisted customers by finding needed items and checking inventory for items at other locations.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 93% or more.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Reset store displays for special events and seasonal merchandise changes.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Sales Associate, 11/1995 - 04/1996 Just For Feet – City, STATE,
Listened to customer needs to identify and recommend optimal footwear/clothing selections.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Reset store displays for special events and seasonal merchandise changes.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Education and Training
: , Expected in - Calhoun Community College - Huntsville, AL GPA:
[Scholarship Name] Recipient
High School Diploma: , Expected in 05/1997 - Sparkman High School - Harvest, AL GPA:
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