- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Currently attending online college through DeVry and majoring in medical coding and billing specialist which graduated with honors. Authorized to work in the US for any employer Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking Medical professional that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
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Carlisle Interconnect Technologies – Elk Grove Village, IL,
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-day-day duties accurately and efficiently.
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Worked closely with supervisor to maintain optimum levels of communication to effectively and efficiently complete projects
- Adhered to social distancing protocols and wore mask or face shield at all times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Maintained excellent attendance record, consistently arriving to work on time
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Methodist Hospital For Surgery – Media, PA,
- Patients are top priority.
- We answer questions that need answered from patients about their respiratory devises.
- Elementary food production lead.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Regularly exceeded daily sales and product add-on quotas.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
E. A. Sween Company – Hammond, MN,
- Screened individuals entering building.
- Persons were not allowed to enter if their temp is 100.4 or above and I direct them to security desk to have them escorted out.
- Advised employees to contact their boss and let them know so my supervisor can make contact.
- Job is temporary, so it will end.
- Resolved problems, improved operations and provided exceptional service
- Maintained energy and enthusiasm in fast-paced environment
CVS/Pharmacy – City, STATE,
- Supervised and delegated jobs to employees per manager demands.
- Did inventory and Plan-o- grams for entire store and other stores if they needed help.
- In charge of counting money from registers.
- Pharmacy technician and fixed or handled any issues.
- Customer service
- Built performance-oriented culture satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Delivered successful training to more than 20 employees during 2 year tenure, educating on successful work processes and productivity strategies
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
DeVry University - Chicago, IL,
- Dean's List Summer 2020
- Dean's List Fall 2020
- Dean's List Winter 2021
- Dean's List Spring 2021
- Dean's List Summer 2021
- Relevant Coursework Completed: Medical Billing & Medical Coding
St Mary High School - Paducah, KY,
Johnson County Community College - Overland Park, KS,
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School Attended
- DeVry University
- St Mary High School
- Johnson County Community College
Job Titles Held:
- Medical Office Support Specialist
- Customer Service Representative
- Temperature Screener
- Shift supervisor
Degrees
- Some College (No Degree)
- High School Diploma
- Associate of Arts
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