Medical Office Supervisor And Surgery Scheduler resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary
Seasoned Medical Office Administrator adept at coordinating records, managing schedules and working with insurance companies. Knowledgeable about medical billing and recordkeeping requirements. Pursuing a new professional challenge with room for advancement. Medical Office professional with communication skills and personable demeanor demonstrated across many years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications. Registration management Understanding of medical terminology Workflow planning Strategic Planning Obtaining authorizations Verifying insurance Facility coordinating Excellent work ethic Multitasking abilities Relationship-Building Clerical Teamwork Training & Development
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
05/2017 to Current Medical Office Supervisor and Surgery Scheduler Clearway Pain Solutions Institute | Crestview, FL,
  • Expertly managed all surgery services, including planning, scheduling and coordination, including supplies and equipment.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery Coordinated with facilities to set up surgeries for Total joint replacements and multiple orthopedic procedures.
  • Verified insurance coverage and benefits and communicated directly with patient and multiple facilities for timely scheduling of clinic appointment and surgery procedures.
  • Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
  • Trained all new employees on records management system.
  • Oversaw office records and maintained strict document control.
  • Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
  • Managed appointments, registrations and patient relations in busy Orthopedic office.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • P S S W H Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
  • Documented and collected patient data in EPIC to maintain accuracy and security.
  • Verified insurance coverage and obtained pre-authorizations.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Liaised between patients, insurance companies and billing office.
  • Prepared insurance documents needed for peer to peer discussions or patient appeals.
01/2013 to 05/2017 Medical Assistant/Office Accounts Receivable St. Charles Podiatry | City, STATE,
  • Insurance Billing CPT ICD 9, ICD10 including medicare.
  • Front office operations - copays, insurance payments, EOB's, personal payments.
  • Referral Request, Surgery/ Procedure Pre certification.
  • Surgery scheduling including Pre Certification / Pre Surgical requirements.
  • Account Manager for office including electronic statements, insurance appeals,monthly reconciles of accounts receivables.
  • Established office documents and quick reference sheets for ICD10 upgrade.
  • Set up / Break down of in-office procedure trays.
  • Patient rooming, X-Rays, sterile trays.
  • Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.
  • Delivered clerical support by efficiently handling awide range of routine and special requirements.
01/1996 to 01/1999 Medical Assistant Michigan Ave. Internist | City, STATE,
  • Charting / Physical exam.
  • Scheduled inter/outer office procedures.
  • Prepared referral forms.
  • Assisted medical professionals whenever necessary with varieties of duties.
  • Answered15 line switchboard.
  • Liaison between insurance companies and patients to provide high-quality care within HIPPA guidelines.
  • Insurance Billing CPT and ICD 9 including medicare.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Expected in Associate of Applied Science | Medical Management Robert Morris University - Illinois, Chicago, IL GPA:
Expected in Professional Diploma in Medical Assisting | Medical Assisting Robert Morris University - Illinois, Chicago, IL GPA:

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Resume Overview

School Attended

  • Robert Morris University - Illinois
  • Robert Morris University - Illinois

Job Titles Held:

  • Medical Office Supervisor and Surgery Scheduler
  • Medical Assistant/Office Accounts Receivable
  • Medical Assistant


  • Associate of Applied Science
  • Professional Diploma in Medical Assisting

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