Seasoned Medical Office Administrator adept at coordinating records, managing schedules and working with
insurance companies. Knowledgeable about medical billing and recordkeeping requirements. Pursuing a new
professional challenge with room for advancement. Medical Office professional with communication skills and
personable demeanor demonstrated across many years in patient-focused roles. Excellent knowledge of medical
terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry
Understanding of medical terminology
Excellent work ethic
Training & Development
Robert Morris University - IllinoisCity, StateAssociate of Applied Science:Medical Management
Robert Morris University - IllinoisCity, StateProfessional Diploma in Medical Assisting:Medical Assisting
Company Name - Medical Office Supervisor and Surgery Scheduler City, State05/2017 - Current
Expertly managed all surgery services, including planning, scheduling and coordination, including supplies
Entered procedure codes and diagnosis codes into medical billing software.
Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery
Coordinated with facilities to set up surgeries for Total joint replacements and multiple orthopedic procedures.
Verified insurance coverage and benefits and communicated directly with patient and multiple facilities for
timely scheduling of clinic appointment and surgery procedures.
Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care
for surgical procedures.
Trained all new employees on records management system.
Oversaw office records and maintained strict document control.
Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
Managed appointments, registrations and patient relations in busy Orthopedic office.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Verified benefits and worked with insurance companies to obtain payments.
Established and updated work schedules to account for changing staff levels and expected workloads.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and
Coordinated luncheons with Pharmaceutical Representatives.
Audited customer files to verify medical necessity and satisfaction of coverage criteria.
Scheduled, rescheduled and handled cancelled appointments for patients.
Improved office operations by automating client correspondence, record tracking and data communications.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Established efficient workflow processes, monitored daily productivity and implemented modifications to
improve overall effectiveness of personnel and activities.
Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and
Documented and collected patient data in EPIC to maintain accuracy and security.
Verified insurance coverage and obtained pre-authorizations.
Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to
determine proper reimbursement.
Liaised between patients, insurance companies and billing office.
Prepared insurance documents needed for peer to peer discussions or patient appeals.
Company Name - Medical Assistant/Office Accounts Receivable City, State01/2013 - 05/2017
Insurance Billing CPT ICD 9, ICD10 including medicare.
Front office operations - copays,insurance payments, EOB's, personal payments.
Referral Request, Surgery/ Procedure Pre certification.
Surgery scheduling including Pre Certification / Pre Surgical requirements.
Account Manager for office including electronic statements, insurance appeals,monthly reconciles of accounts
Established office documents and quick reference sheets for ICD10 upgrade.
Set up / Break down of in-office procedure trays.
Patient rooming, X-Rays, sterile trays.
Interacted with customers professionally by phone, email, or in-person to provide information and directed to
desired staff members.
Delivered clerical support by efficiently handling awide range of routine and special requirements.
Company Name - Medical Assistant City, State01/1996 - 01/1999
Charting / Physical exam.
Scheduled inter/outer office procedures.
Prepared referral forms.
Assisted medical professionals whenever necessary with varieties of duties.
Answered15 line switchboard.
Liaison between insurance companies and patients to provide high-quality care within HIPPA guidelines.
Insurance Billing CPT and ICD 9 including medicare.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
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Robert Morris University - Illinois
Job Titles Held:
Medical Office Supervisor and Surgery Scheduler
Medical Assistant/Office Accounts Receivable
Associate of Applied Science : Medical Management Professional Diploma in Medical Assisting : Medical Assisting
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