Medical Office Supervisor And Surgery Scheduler resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

As a seasoned Medical Office Administrators adept at coordinating records, managing schedules, and working with insurance companies. Excellent knowledge of medical terminology and billing procedures. My professional, personable demeanor is demonstrated across many years in patient-focused roles. Pursuing a new professional challenge with room for advancement.

  • Registration management
  • Workflow planning
  • Obtaining authorizations
  • Verifying insurance
  • Facility coordinating
  • Multitasking abilities
  • Relationship-Building
  • Clerical
  • Teamwork
  • Training & Development
Work History
Medical Office Supervisor and Surgery Scheduler, 05/2017 to Current
Community Health SystemBeckley, WV,
  • Expertly managed all surgery services, including planning, scheduling and coordination, including supplies and equipment.
  • Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery
  • Coordinated with facilities to set up surgeries for Total joint replacements and multiple orthopedic procedures.
  • Verified insurance coverage and benefits and communicated directly with patient and multiple facilities for timely scheduling of clinic appointment and surgery procedures.
  • Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
  • Trained all new employees on records management system.
  • Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
  • Managed appointments, registrations and patient relations in a fast paced Orthopedic office.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
  • Documented and collected patient data in EPIC to maintain accuracy and security.
  • Verified insurance coverage and obtained pre-authorizations.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Prepared insurance documents needed for peer to peer discussions or patient appeals.
Medical Assistant/Office Accounts Receivable, 01/2013 to 05/2017
St. Charles PodiatryCity, STATE,
  • Insurance Billing CPT ICD 9, ICD10 including medicare.
  • Front office operations - copays, insurance payments, EOB’s, personal payments.
  • Referral Request, Surgery/ Procedure Pre certification.
  • Surgery scheduling including Pre Certification / Pre Surgical requirements.
  • Account Manager for office including electronic statements, insurance appeals,monthly reconciles of accounts receivables.
  • Established office documents and quick reference sheets for ICD10 upgrade.
  • Set up / Break down of in-office procedure trays.
  • Patient rooming, X-Rays, sterile trays.
  • Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.
  • Delivered clerical support by efficiently handling awide range of routine and special requirements.
Medical Assistant, 01/1996 to 01/1999
Michigan Ave. InternistCity, STATE,
  • Charting / Physical exam.
  • Scheduled inter/outer office procedures.
  • Prepared referral forms.
  • Assisted medical professionals whenever necessary with varieties of duties.
  • Answered15 line switchboard.
  • Liaison between insurance companies and patients to provide high-quality care within HIPPA guidelines.
  • Insurance Billing CPT and ICD 9 including medicare.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Associate of Applied Science: Medical Assistant, Expected in 05/2000
Robert Morris College - Orland Park, IL,
Professional Depolma in Medical Assisting: Medical Assistant, Expected in 01/1999
Robert Morris University - Illinois - Chicago, IL

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Resume Overview

School Attended

  • Robert Morris College
  • Robert Morris University - Illinois

Job Titles Held:

  • Medical Office Supervisor and Surgery Scheduler
  • Medical Assistant/Office Accounts Receivable
  • Medical Assistant


  • Associate of Applied Science
  • Professional Depolma in Medical Assisting

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