medical office specialist referral specialist resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Phone and Email Etiquette
  • Attention to Detail
  • Computer Skills
  • Patient Flow
  • EMR Software
  • Written and Verbal Communication
  • Medical Records Maintenance
  • Appointment Scheduling
  • Task Prioritization
  • Insurance Verification
  • Problem-Solving
  • HIPAA Compliance
  • Patient Relations
  • OSHA Compliance
  • Multitasking and Organization
  • Medical Software Applications
  • Critical Thinking
  • Epic Systems
  • Supply Ordering
  • Time Management
  • Customer Service
  • Administrative Support
  • Organization and Time Management
  • Detail-Oriented
  • Verbal and Written Communication
  • POS Systems
09/2019 to Current
Medical Office Specialist/Referral Specialist Cleveland Chiropractic College Overland Park, KS,
  • Scheduled appointments for patients via phone and in person.
  • Registered patients and scheduled appointments.
  • Collaborated with medical scientists to prepare reports, articles or conference presentations.
  • Communicated with patients with compassion while keeping medical information private.
  • Acquired insurance authorizations for procedures and tests ordered by attending physician.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Interviewed patients to complete case histories and intake forms.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Maintained confidentiality of records relating to clients' treatment
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Scheduled and confirmed patient appointments and consultations.
  • Assisted with referrals and prepared medical records for patients.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Ordered and maintained supply inventory for medical office.
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Completed relevant insurance and other claim forms.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Wrote detailed clinical phone messages for physicians.
08/2018 to 09/2019
Registrar 99 Restaurants Milford, MA,
  • Processed patient medical records requests in compliance with HIPAA guidelines.
  • Secured retrieval of comprehensive patient data to support risk and quality.
  • Accessed patient charts to collect, abstract and extrapolate patient data.
  • Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
  • Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
06/2016 to 09/2018
Personal Support Specialist Alpha One Home Care City, STATE,
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Built trusting rapport with students and facilitated communication with family members when needed.
  • Trained new staff on facility policies, procedures and electronic medical record management systems.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Provided companionship, personal care and household management assistance to clients within private home settings.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Followed care plan and directions to administer medications.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Assisted with meal planning to meet nutritional plans.
  • Followed safe lifting and transferring techniques to transport residents.
  • Supported bathing, dressing and personal care needs.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Improved patient outlook and daily living through compassionate care.
04/2016 to 09/2016
Cashier Maurices City, STATE,
  • Used suggestive selling techniques to promote add-on sales.
  • Processed sales transactions to prevent long customer wait times.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped customers find specific products, answered questions and offered product advice.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Collected payments and provided accurate change.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Answered customer questions and provided store information.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Discounted purchases by scanning and redeeming coupons.
  • Worked closely with front-end staff to assist customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed refunds for worn, damaged and broken merchandise.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education and Training
Expected in 06/2006 to to
High School Diploma:
Ashland District High School - Ashland, ME,

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Resume Overview

School Attended

  • Ashland District High School

Job Titles Held:

  • Medical Office Specialist/Referral Specialist
  • Registrar
  • Personal Support Specialist
  • Cashier


  • High School Diploma

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