Detail-oriented and knowledgeable Medical Office Specialist skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational english abilities. Conscientious Healthcare professional offering over 1 and half years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Skills
Insurance billing procedures
Payment collection and processing
Physician assistance
Healthcare coding
Insurance billing
Managing patient records
Follow-up skills
Medical Records Management
Problem resolution
Education
Wellsboro Area High SchoolWellsboro, PAExpected in 05/1991 – –High School Diploma: - GPA:
Pennsylvania College of TechnologyWilliamsport, PA, Expected in 05/1991 – –:Cosmetology - GPA:
Work History
Universal Health Services - Medical Office Specialist Levittown, PA, 02/2020 - 10/2020
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Improved timely payment of bills by developing flexible payment plans for patients.
Verified confidentiality of medical records relating to clients' Treatment
Reviewed and sent medical records to other physicians upon request.
Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Received, recorded and filed medical payments by check, cash and credit card.
Aided with prescription refill requests.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Entered procedure codes and diagnosis codes into medical billing software.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Sanitized, restocked and organized exam rooms and medical equipment.
Pulled charts and prepared for nurse and doctor assessment.
Called and faxed pharmacies to submit prescriptions and refills.
Scheduled, rescheduled and handled cancelled appointments for patients.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Cox Enterprises - Cashier and Back up DSD Receiver Omaha, NE, 05/2014 - 02/2018
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Educated customers on promotions to enhance sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Processed daily and weekly DSD tickets to file invoices.
Protected company assets through accurate receipt and return of DSD product.
Resolved vendor errors with receiving policies to eliminate excessive inventory.
Tracked product for DSD vendors to verify invoices.
Processed reclaims and returns to vendors and warehouse for credit.
Checked EDI invoices to resolve outstanding invoices.
Verified accuracy of DSD plan-o-grams and implemented weekly store merchandising notes.
Compared shipping orders and invoices against contents received to verify accuracy.
Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Krispy Kreme - Office Assistant City, STATE, 08/2009 - 05/2014
Processed payments and documented account changes for financial accuracy and transparency.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Responded to and resolved customer questions and concerns.
Oversaw in-house solicitation mailings and other fundraising initiatives by developing and routing materials, generating mailing lists, executing mail merges and managing collation and sends.
Supported cash flow management by developing projections for annual revenues, including donations, sales and grants.
Processed quarterly vault and ATM audits with zero error rate.
Coordinated daily cash reconciliation in high-volume location.
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