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Medical Office Specialist Resume Example

Resume Score: 80%

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MEDICAL OFFICE SPECIALIST
Professional Summary

Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills. Bilingual Medical Receptionist with 3 years experience in private medical office. Excellent skills in managing complex appointment systems to maximize revenues. Flexible medical receptionist known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.

Work History
Medical Office Specialist, 02/2020 to Current
HCA Houston – Houston, TX
  • Maintained patient databases and updated information in alignment with HIPAA protocols
  • Verified benefits and worked with insurance companies to obtain payments
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Managed appointments, registrations and patient relations in busy surgical office
  • Received and entered patient referrals
  • Assisted with answering phone calls
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
Patient Scheduler, 09/2017 to 02/2020
Cole Pediatric Therapy – Cypress, TX
  • Coordinated front office duties, including customer service, patient scheduling and billing
  • Monthly Medicaid verification
  • Open/close clinic
  • Interpreted for patients and staff
  • Reviewed new patient paperwork before scheduling appointments
  • Confirmed patient appointments day before scheduled
  • Used Rain Tree to schedule patients
  • Checked patients in and out and collected payments
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Obtained client medical history, including medication information, symptoms and allergies
  • Gathered forms, copied insurance cards and ID's to collect patient information for billing and insurance filing
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Called and faxed physicians to submit and follow up on reports
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
Medical Receptionist, 07/2016 to 05/2017
HSE Medical Associates – Cypress, TX
  • Verified insurance for patient eligibility to ensure the clinic was in-network
  • Check-in patients
  • Directed incoming calls to internal personnel and departments, routing to the best-qualified entity to respond to callers' needs
  • Completed skilled administrative work to support all office staff and operational requirements
  • Organized paperwork such as charts and reports for office and patient needs
  • Maintained current and accurate medical records for over 500 patients
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
  • Managed master calendar and scheduled appointments for 10 providers based on optimal patient loads and clinician availability
  • Maintained patient databases and updated information in alignment with HIPAA protocols
  • Scheduled appointments for doctor visits and procedures using eClinicalWorks software
Head Cashier, 03/2014 to 08/2017
Hickory Hollow Restaurants & Catering – Houston, TX
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
  • Maintained stock within optimal levels to meet expected customer and sales levels
  • Resolved escalated customer disputes with special actions such as discounts
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Mentored new team members on POS system operation, customer service strategies, and sales goals
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Processed POS transactions, including checks, cash and credit purchases or refunds
Skills
  • Time management skills
  • Detail-oriented
  • Excellent multi-tasker
  • Reliable and dependable
  • Time management
  • Medical Terminology
  • Facility coordinating
  • Multi-line phone systems
  • Correspondence writing
  • Following up with patients
  • Updating charts
  • Verifying insurance
  • Data entry
  • Completing insurance forms
  • Medical office administration
  • EMR / EHR (Raintree and eClinicalWorks)
  • Medical Records Management
  • Payment collection
  • Patient scheduling
  • Keyholder experience
  • English and Spanish proficiency
  • Inventory auditing
  • Mail handling
  • Customer service excellence
  • Faxing paperwork
  • Spreadsheet management
  • Customer and client relations
  • Conflict resolution
  • Microsoft Word expertise
  • Excellent communication skills
Education
Associate of Arts: Business Administration And Management, Expected in 12/2020
Lone Star College - Cypress, TX
High School Diploma: 06/2016
Jersey Village High School - Houston, TX
  • Graduated in Top 10% of Class
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Resume Overview

Companies Worked For:

  • HCA Houston
  • Cole Pediatric Therapy
  • HSE Medical Associates
  • Hickory Hollow Restaurants & Catering

School Attended

  • Lone Star College
  • Jersey Village High School

Job Titles Held:

  • Medical Office Specialist
  • Patient Scheduler
  • Medical Receptionist
  • Head Cashier

Degrees

  • Associate of Arts : Business Administration And Management , Expected in 12/2020
    High School Diploma : 06/2016

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