Medical Office Specialist Resume Example HCA Houston

MEDICAL OFFICE SPECIALIST

Professional Summary

Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills. Bilingual Medical Receptionist with 3 years experience in private medical office. Excellent skills in managing complex appointment systems to maximize revenues. Flexible medical receptionist known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.

Work History

Medical Office Specialist, 02/2020 to Current
HCA Houston – Houston, TX

Maintained patient databases and updated information in alignment with HIPAA protocols
Verified benefits and worked with insurance companies to obtain payments
Scheduled, rescheduled and handled cancelled appointments for patients
Managed appointments, registrations and patient relations in busy surgical office
Received and entered patient referrals
Assisted with answering phone calls
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
Promptly answered multi-line phone system and greeted callers enthusiastically.

Patient Scheduler, 09/2017 to 02/2020
Cole Pediatric Therapy – Cypress, TX

Coordinated front office duties, including customer service, patient scheduling and billing
Monthly Medicaid verification
Open/close clinic
Interpreted for patients and staff
Reviewed new patient paperwork before scheduling appointments
Confirmed patient appointments day before scheduled
Used Rain Tree to schedule patients
Checked patients in and out and collected payments
Performed clerical duties, such as word processing, data entry, answering phones and filing
Obtained client medical history, including medication information, symptoms and allergies
Gathered forms, copied insurance cards and ID's to collect patient information for billing and insurance filing
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Called and faxed physicians to submit and follow up on reports
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments

Medical Receptionist, 07/2016 to 05/2017
HSE Medical Associates – Cypress, TX

Verified insurance for patient eligibility to ensure the clinic was in-network
Check-in patients
Directed incoming calls to internal personnel and departments, routing to the best-qualified entity to respond to callers' needs
Completed skilled administrative work to support all office staff and operational requirements
Organized paperwork such as charts and reports for office and patient needs
Maintained current and accurate medical records for over 500 patients
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
Managed master calendar and scheduled appointments for 10 providers based on optimal patient loads and clinician availability
Maintained patient databases and updated information in alignment with HIPAA protocols
Scheduled appointments for doctor visits and procedures using eClinicalWorks software

Head Cashier, 03/2014 to 08/2017
Hickory Hollow Restaurants & Catering – Houston, TX

Oversaw weekly and seasonal merchandising and signage changes to promote specific products
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
Maintained stock within optimal levels to meet expected customer and sales levels
Resolved escalated customer disputes with special actions such as discounts
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Mentored new team members on POS system operation, customer service strategies, and sales goals
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
Processed POS transactions, including checks, cash and credit purchases or refunds

Skills

Time management skills
Detail-oriented
Excellent multi-tasker
Reliable and dependable
Time management
Medical Terminology
Facility coordinating
Multi-line phone systems
Correspondence writing
Following up with patients
Updating charts
Verifying insurance
Data entry
Completing insurance forms
Medical office administration

EMR / EHR (Raintree and eClinicalWorks)
Medical Records Management
Payment collection
Patient scheduling
Keyholder experience
English and Spanish proficiency
Inventory auditing
Mail handling
Customer service excellence
Faxing paperwork
Spreadsheet management
Customer and client relations
Conflict resolution
Microsoft Word expertise
Excellent communication skills

Education

Associate of Arts: Business Administration And Management, Expected in 12/2020
Lone Star College - Cypress, TX

High School Diploma: 06/2016
Jersey Village High School - Houston, TX

Graduated in Top 10% of Class

Resume Overview

Companies Worked For:

HCA Houston
Cole Pediatric Therapy
HSE Medical Associates
Hickory Hollow Restaurants & Catering

School Attended

Lone Star College
Jersey Village High School

Job Titles Held:

Medical Office Specialist
Patient Scheduler
Medical Receptionist
Head Cashier

Degrees

Associate of Arts : Business Administration And Management , Expected in 12/2020
High School Diploma : 06/2016

Medical Office Specialist Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes