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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Versatile Medical Office Specialist possessing first-rate communication skills and personable demeanor demonstrated across Seven years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.

Skills
  • Healthcare coding
  • Insurance billing procedures
  • Payment collection and processing
  • Physician assistance
  • Understanding of medical ethics
  • Managing patient records
  • Understanding of medical terminology
  • Accounting
  • Transcription of medical notes
  • Follow-up skills
  • Insurance billing
  • Industry software applications
  • Medical Records Management
  • Responsible
  • Adaptability
  • Data management
  • Multitasking abilities
  • Basic math
  • Organization and Time management
  • Maintenance & Repair
Work History
Medical Office Specialist, 06/2018 - 07/2021
Mount Sinai Medical Center Jackson Heights, NY,
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Called patients to confirm scheduled appointments day in advance.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Developed and managed accurate and confidential patient records.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Communicated with patients regarding payments on outstanding accounts.
  • Prepared and maintained accurate digital health records for patients.
  • Converted paper charts into digital files and uploaded to EMR system.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Organized patient files and streamlined operations to improve efficiency.
  • Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
  • Maintained current and accurate medical records for patients.
  • Enhanced office productivity by handling high volume of callers per day.
  • Prioritized incoming patients by degree of injury or illness.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Provided educational documents and pamphlets to patients.
  • Advocated for patients through conversations with insurance representatives.
  • Completed and filed financial documentation for accounting purposes.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Kept organized documentation of prescription refill information for office of two physicians.
  • Managed financial documentations such as expense reports and invoices.
Medical Office Specialist, 05/2017 - 06/2018
Anmed Health Pickens, SC,
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Called patients to confirm scheduled appointments day in advance.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Developed and managed accurate and confidential patient records.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Completed billing and coding duties to handle submitted claims.
  • Communicated with patients regarding payments on outstanding accounts.
  • Prepared and maintained accurate digital health records for patients.
  • Converted paper charts into digital files and uploaded to EMR system.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Organized patient files and streamlined operations to improve efficiency.
  • Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
  • Maintained current and accurate medical records for patients.
  • Enhanced office productivity by handling high volume of callers per day.
Registration Representative , 01/2016 - 05/2017
Charleston Area Medical Center WV, State,
  • Collected demographic and insurance information from patients.
  • Verified insurance benefits, processed payments and issued receipts.
  • Provided thorough information about admissions policies, financial requirements and check-in procedures.
  • Organized, checked and submitted all related paperwork.
  • Determined appropriate appointment type and scheduled each in system.
  • Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Used EHR System to record and organize patient data, including insurance and medical information.
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Explained form wording to patients to help each understand information required.
  • Worked with customers to provide advice and assistance on regulations and requirements concerning various registration programs.
  • Conducted interviews with individuals to obtain all required information.
  • Performed data entry on EHR paragon maintain and organize records of member and program information
  • Evaluated applications and supporting documentation for completeness, validity and compliance with applicable regulations.
  • Handled complaints and resolved conflicts involving facilities or amenities.
  • Processed cancellations, changes or special requests promptly.
  • Processed medical records requests, assuring release only to appropriate parties proper authorization.
  • Greeted clientele and provided comfortable seating options.
Education
High School Diploma: , Expected in 06/2006
-
Sharyland High School - Mission, TX
GPA:
Languages
Spanish :
Full Professional:
Negotiated :
:

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School Attended

  • Sharyland High School

Job Titles Held:

  • Medical Office Specialist
  • Medical Office Specialist
  • Registration Representative

Degrees

  • High School Diploma

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