Versatile Medical Office Specialist possessing first-rate communication skills and personable demeanor demonstrated across Seven years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Skills
Healthcare coding
Insurance billing procedures
Payment collection and processing
Physician assistance
Understanding of medical ethics
Managing patient records
Understanding of medical terminology
Accounting
Transcription of medical notes
Follow-up skills
Insurance billing
Industry software applications
Medical Records Management
Responsible
Adaptability
Data management
Multitasking abilities
Basic math
Organization and Time management
Maintenance & Repair
Work History
Medical Office Specialist, 06/2018 - 07/2021 Mount Sinai Medical Center – Jackson Heights, NY,
Organized paperwork such as charts and reports for office and patient needs.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Called patients to confirm scheduled appointments day in advance.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Verified insurance coverage to prepare for upcoming patient appointments.
Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Coordinated front office duties, including customer service, patient scheduling and billing.
Supported office staff and operational requirements with administrative tasks.
Developed and managed accurate and confidential patient records.
Carried out front office duties utilizing data entry skills in framework of medical database.
Conducted insurance verification and preauthorizations and managed patient charts.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Communicated with patients regarding payments on outstanding accounts.
Prepared and maintained accurate digital health records for patients.
Converted paper charts into digital files and uploaded to EMR system.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Organized patient files and streamlined operations to improve efficiency.
Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
Maintained current and accurate medical records for patients.
Enhanced office productivity by handling high volume of callers per day.
Prioritized incoming patients by degree of injury or illness.
Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Provided educational documents and pamphlets to patients.
Advocated for patients through conversations with insurance representatives.
Completed and filed financial documentation for accounting purposes.
Supported providers in outpatient medical office through coordinating all administrative operations.
Kept organized documentation of prescription refill information for office of two physicians.
Managed financial documentations such as expense reports and invoices.
Medical Office Specialist, 05/2017 - 06/2018 Anmed Health – Pickens, SC,
Organized paperwork such as charts and reports for office and patient needs.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Called patients to confirm scheduled appointments day in advance.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Verified insurance coverage to prepare for upcoming patient appointments.
Coordinated front office duties, including customer service, patient scheduling and billing.
Supported office staff and operational requirements with administrative tasks.
Developed and managed accurate and confidential patient records.
Conducted insurance verification and preauthorizations and managed patient charts.
Carried out front office duties utilizing data entry skills in framework of medical database.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Completed billing and coding duties to handle submitted claims.
Communicated with patients regarding payments on outstanding accounts.
Prepared and maintained accurate digital health records for patients.
Converted paper charts into digital files and uploaded to EMR system.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Organized patient files and streamlined operations to improve efficiency.
Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
Maintained current and accurate medical records for patients.
Enhanced office productivity by handling high volume of callers per day.
Registration Representative , 01/2016 - 05/2017 Charleston Area Medical Center – WV, State,
Collected demographic and insurance information from patients.
Verified insurance benefits, processed payments and issued receipts.
Provided thorough information about admissions policies, financial requirements and check-in procedures.
Organized, checked and submitted all related paperwork.
Determined appropriate appointment type and scheduled each in system.
Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Used EHR System to record and organize patient data, including insurance and medical information.
Operated standard office software applications to compile data and prepare information and correspondence.
Explained form wording to patients to help each understand information required.
Worked with customers to provide advice and assistance on regulations and requirements concerning various registration programs.
Conducted interviews with individuals to obtain all required information.
Performed data entry on EHR paragon maintain and organize records of member and program information
Evaluated applications and supporting documentation for completeness, validity and compliance with applicable regulations.
Handled complaints and resolved conflicts involving facilities or amenities.
Processed cancellations, changes or special requests promptly.
Processed medical records requests, assuring release only to appropriate parties proper authorization.
Greeted clientele and provided comfortable seating options.
Education
High School Diploma: , Expected in 06/2006 - Sharyland High School - Mission, TX GPA:
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