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medical office specialist resume example with 3+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Reliable Medical Support professional with three years of experience in the medical office environment. Expertly assist with office operations and physician support by gathering patient information, insurance verification, and knowledgeable in billing procedures. Cheerful during each patient interaction to improve satisfaction and patient retention. Hardworking, educated and willing to go extra mile to complete any task.

Skills
  • Medical Records Management
  • Insurance Verification
  • Understanding of medical terminology
  • Scheduling proficiency
  • Insurance billing procedures
  • Payment collection and processing
  • Claims investigation and research
  • Patient Relations
  • Problem resolution
  • Obtaining authorizations
  • Strategic planning
  • Critical thinking
Work History
11/2019 to Current Medical Office Specialist Anmed Health | Piedmont, SC,
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs including patient referrals for a practice of at least 8 providers, including trauma surgeons.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Received, recorded and filed medical payments by check, cash and credit card which included developing flexible payment plans for patients.
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
07/2018 to 07/2019 Medical Receptionist Primary Care Solutions | Las Vegas, NM,
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Checked patient insurance, demographic and health history to keep information current.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed and filed financial documentation for accounting purposes.
  • Managed over 75 customer calls per day using one-call resolutions of customer issues and scheduling.
05/2017 to 10/2017 Dental Assistant Saratoga Medical Center | Albuquerque, NM,
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
01/2014 to 08/2014 Assistant Manager Dairy Queen | Richfield, MN,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored security and handled incidents calmly.

*Left job due to birth of my child

Education
Expected in 12/2022 to to Associate of Science | Nursing North Central Texas College, Gainesville, TX GPA:
  • Relevant Coursework Completed: Composition, Anatomy and Physiology 1, & Anatomy & Physiology for Allied Health.
Expected in 05/2017 to to Dental Assissting Certificate | Dental Assisting Francis Tuttle Technology Center - Rockwell, Oklahoma City, OK GPA:
  • Continuing education in Dental Studies.
  • Professional development completed in EMR systems, scheduling, and time management.
Expected in to to | Western Oklahoma State College, Altus, OK GPA:
  • Relevant Coursework Completed: College Algebra, Psychology & General Biology

*Transferred from Western Oklahoma State College upon being accepted at The Francis Tuttle Technology Center to obtain a technical certificate in dental assisting.

Expected in 05/2011 to to High School Diploma | Granite High School, Granite, OK GPA:
  • Member of Yearbook Club.
  • Elected Captain of Yearbook Club.
  • Received Best Attitude and Most Dependable Awards by Staff and Students.

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Resume Overview

School Attended

  • North Central Texas College
  • Francis Tuttle Technology Center - Rockwell
  • Western Oklahoma State College
  • Granite High School

Job Titles Held:

  • Medical Office Specialist
  • Medical Receptionist
  • Dental Assistant
  • Assistant Manager

Degrees

  • Associate of Science
  • Dental Assissting Certificate
  • High School Diploma

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