Medical Office Specialist resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Accomplished and energetic Medical Office professional with bookkeeping and personable patient interaction. Skilled in both patient care and clerical responsibilities. Exceptionally motivated and eager to support seamless medical office operations.

  • Communication skills
  • Insurance billing procedures
  • Understanding of medical ethics
  • Industry software applications I am working with ECW now
  • MS Office
  • Office procedures understanding
  • Understanding of medical terminology
  • Managing patient records
  • Healthcare coding
  • Organization
Work History
09/2019 to Current
Medical Office Specialist University Of Virginia Lynchburg, VA,
  • Verified benefits and worked with insurance companies to obtain copays payments.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Reviewed and sent medical records to other physicians upon request.
  • Managed appointments, registrations and patient relations in busy 9 doctor office.
  • Oversaw office records and maintained strict document control.
  • Accurately collected personal, billing and medical details for 40 to 150 patients per day.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Enhanced office efficiency by handling 40 -50 callers per day.
  • Managed master calendar and scheduled appointments for 9 doctors comedian clinc, Blood lab, and Ultrasound tech based on optimal patient loads and clinician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed financial documentations such as expense reports and invoices.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Maintained current and accurate medical records for over to many to count patients.
05/2017 to 09/2019
Personal Shopper Doordash Brooklyn, NY,
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Picked quality and accurate items for 300 plus daily customer orders.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Maximized efficiency by scanning items quickly and completing as many as 20 plus orders per hour.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Worked with customers daily to fulfill specific rders according to customer needs and inventory availability.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Loaded and unloaded orders at customer's homes or locations.
  • Consulted with customers on food selections and custom order requests.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
03/2009 to 05/2011
CNA Wesley Homes Auburn, WA,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Checked patient vitals such as temperature, blood pressure to stay on top of symptoms and keep the nurses informed of changes.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs with the nurse.
  • Cared for patients in facility and at their homes, delivering high-quality, efficient support to meet all needs.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Transported patients between rooms and appointments or testing locations.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Took care of terminal ill patients.
Expected in 04/2017
Associate of Science: Health Information Technology
Santa Fe Community College - Gainsville Fl,

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Resume Overview

School Attended

  • Santa Fe Community College

Job Titles Held:

  • Medical Office Specialist
  • Personal Shopper
  • CNA


  • Associate of Science

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