Hardworking and educated Medical Assistant with 20 years of experience offering wealth of experience in interacting with office staff, provides and direct and indirect patient care. Exceptional problem-solving and organizational skills. Talented at multi-tasking without compromising quality.
Skills
Diagnostic Testing
Wound Care
Routine Laboratory Testing
Completing Insurance Forms
Multi-line Telephone System Operation
Examination Preparation
Clear Communication
Problem Anticipation and Resolution
Decision Making
Updating Medical Records
Procedure Assistance
Treatment Room Preparation
Appointment Scheduling
Multitasking and Prioritization
Electronic Charting
Education
National American University Albuquerque, NM, Expected in 06/2014 – –Associate of Science:Registered Medical Assistant - GPA:
Member of American Medical Technologists
Continuing education in CE online courses
Work History
U.S. Physical Therapy - Medical Office Assistant Colorado Springs, CO, 10/2014 - Current
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Successfully scheduled over 70+ patient appointments daily to deliver exceptional customer experience.
Developed and managed accurate and confidential patient records.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Relayed triage information and facilitated communication between provider and patient concerning patient dispositioned and determine appropriate avenue for care.
Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider as needed.
Received and routed medical records.
Adhered to all facility, company and legal guidelines.
Provided primary customer support to internal and external customers in fast-paced environment.
Sacramento Ear Nose And Throat - Medical Assistant Stockton, CA, 08/2012 - 10/2013
Assist 40+ patients to exam rooms, collected medical history, vitals, symptoms, allergies including medication information.
Prepared exam rooms for physician examinations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Sanitized, restocked and organized exam rooms and medical equipment.
Completed clinical procedures and gathered patient data for interpretation by physician.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Obtained prior authorizations for all ambulatory, in office procedures as well as DME equipment.
Ordered and prepared reagents and supplies
Called and faxed pharmacies to submit prescriptions and refills.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Sacramento Ear Nose And Throat - Medical Assistant Sacramento, CA, 05/2005 - 11/2007
Roomed over 20 patients , documented vital signs, health history, allergies, and chief complaints
Administrative and medical assisting to nine Doctors and Two Nurse Practitioners
Scheduled and maintained in office, hospital, and radiological appointments
Verified and obtained patient's insurance coverage and authorizations for procedures
Requested proper medical records and lab requisites from appropriate facilities for treatment
Pre-Op/Post-Op and Triage care
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Sacramento Ear Nose And Throat - Medical Assistant Roseville, CA, 01/2001 - 04/2005
Assisted over 30 patients to exam rooms, collected medical history, vitals, symptoms, allergies including medication information.
Scheduled in office, in-patient and out-patient procedures
Verified patient's insurance coverage and obtained pre-authorizations
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
Pre-op/ Post-op, triage care, suture removal and dressing changes.
Patient wound care, and taking and developing x-ray's
Ordered lab draws and obtained results for treatment.
Renewal of pharmaceutical medications and distributed sample pharmaceuticals as prescribed.
Ordering of medical supplies, medical instruments, DME products and maintaining inventory
Sterilization of medical instruments.
Prepared and assisted providers with in office sterile procedures and wound care
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