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medical office administrative coordinator resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced medical office administrator. Proficient on Web PT EMR software and Therabill integrated billing software. Excellent customer service skills. Dependable and personable professional with 12+ year track record of providing organization and structure in medical office environments. Strong knowledge of medical terminology, billing processes and patient chart management.

Skills
  • Benefits verifications
  • Payment processing
  • Knowledge of medical terminology
  • Appointment setting
  • Medical records management
  • Chart updates
  • Scheduling and calendar management
  • Data entry
Experience
11/2017 to Current Medical Office Administrative Coordinator Air Methods | Prescott, AZ,
  • Manage administrative processes and prepare key reports and documentation.
  • Manage patient appointments, check-in procedures and invoices.
  • Manage daily communications with staff to disseminate schedules and overviews, program updates and announcements.
  • Foster relationships with clients and partners through dynamic communication and prompt follow-up to questions and concerns.
  • Answer telephone inquiries and processed incoming and outgoing mail.
  • Handle new patient intake, sign-in returning patients and advise physicians of patients present in office awaiting examination.
  • Provide patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices for addition to in-house records.
  • Coordinate patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.
  • Observe regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
  • Assist with new staff orientation and training.
  • Deliver patient information, appointment results and insurance information to other office staff as needed for reporting and billing purposes.
  • Ready patient files and prepared briefs on reasons for appointments prior to patient meetings with physician.
  • Register patients and scheduled appointments.
  • Provide exceptional patient experience through friendly and compassionate communications.
  • Maintain current knowledge of health records system and trained all new employees on correct usage.
  • Collect information, verify insurance and collect co-payments for patients as part of check-in process.
05/2014 to 01/2018 Medical Billing and Collections Specialist Air Methods | Quartzsite, AZ,
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Identified discrepancies and carrier issues regarding billing and reimbursements.
  • Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
  • Corrected, completed and processed claims for payer codes.
  • Sent incomplete or incorrect claims to supervisors for proper adjudication.
  • Entered patient charges and payments into electronic health records.
  • Protected medical office operations and integrity by keeping patient information confidential.
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
  • Filed and submitted insurance claims.
  • Prepared and submitted claims to insurance companies electronically and manually.
11/2005 to 12/2012 Medical Billing and Collections Specialist Central Jersey Adjuster Corp | City, STATE,
  • Identified discrepancies and carrier issues regarding billing and reimbursements.
  • Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
  • Corrected, completed and processed claims for payer codes.
  • Sent incomplete or incorrect claims to supervisors for proper adjudication.
  • Took billing calls, questions and concerns from patients and third party carriers.
  • Entered patient charges and payments into electronic health records.
  • Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
  • Tracked and recorded status of delinquent accounts and sent follow-up letters to request payment.
04/1993 to 07/1998 HVAC Customer Svc/Accounts Payable Meyer & Depew Co.,Inc. | City, STATE,
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Paid vendors and verified accounts and payment totals.
  • Handled all invoices and purchase orders by properly logging into system.
  • Carefully went over each invoice and requisition for payment.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Paid employees by calculating amounts owed and preparing checks.
  • Distributed invoices using postal mail, email or digital transmissions.
  • Used accounting software to enter and post accounts receivable documents.
Education and Training
Expected in 05/2000 to to Bachelor of Science | Business Administration And Management Kean University, Union, NJ GPA:
Expected in 05/2006 to to Certificate Program | Medical Billing And Coding Union County College, Cranford, NJ GPA:

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Resume Overview

School Attended

  • Kean University
  • Union County College

Job Titles Held:

  • Medical Office Administrative Coordinator
  • Medical Billing and Collections Specialist
  • Medical Billing and Collections Specialist
  • HVAC Customer Svc/Accounts Payable

Degrees

  • Bachelor of Science
  • Certificate Program

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