- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Experienced medical office administrator. Proficient on Web PT EMR software and Therabill integrated billing software. Excellent customer service skills. Dependable and personable professional with 12+ year track record of providing organization and structure in medical office environments. Strong knowledge of medical terminology, billing processes and patient chart management.
- Benefits verifications
- Payment processing
- Knowledge of medical terminology
- Appointment setting
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- Medical records management
- Chart updates
- Scheduling and calendar management
- Data entry
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Medical Office Administrative Coordinator, 11/2017 - Current
Nursecore – Phoenix, AZ,
- Manage administrative processes and prepare key reports and documentation.
- Manage patient appointments, check-in procedures and invoices.
- Manage daily communications with staff to disseminate schedules and overviews, program updates and announcements.
- Foster relationships with clients and partners through dynamic communication and prompt follow-up to questions and concerns.
- Answer telephone inquiries and processed incoming and outgoing mail.
- Handle new patient intake, sign-in returning patients and advise physicians of patients present in office awaiting examination.
- Provide patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices for addition to in-house records.
- Coordinate patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.
- Observe regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
- Assist with new staff orientation and training.
- Deliver patient information, appointment results and insurance information to other office staff as needed for reporting and billing purposes.
- Ready patient files and prepared briefs on reasons for appointments prior to patient meetings with physician.
- Register patients and scheduled appointments.
- Provide exceptional patient experience through friendly and compassionate communications.
- Maintain current knowledge of health records system and trained all new employees on correct usage.
- Collect information, verify insurance and collect co-payments for patients as part of check-in process.
Medical Billing and Collections Specialist, 05/2014 - 01/2018
Nursecore – Syracuse, NY,
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Identified discrepancies and carrier issues regarding billing and reimbursements.
- Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
- Corrected, completed and processed claims for payer codes.
- Sent incomplete or incorrect claims to supervisors for proper adjudication.
- Entered patient charges and payments into electronic health records.
- Protected medical office operations and integrity by keeping patient information confidential.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Filed and submitted insurance claims.
- Prepared and submitted claims to insurance companies electronically and manually.
Medical Billing and Collections Specialist, 11/2005 - 12/2012
Central Jersey Adjuster Corp – City, STATE,
- Identified discrepancies and carrier issues regarding billing and reimbursements.
- Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
- Corrected, completed and processed claims for payer codes.
- Sent incomplete or incorrect claims to supervisors for proper adjudication.
- Took billing calls, questions and concerns from patients and third party carriers.
- Entered patient charges and payments into electronic health records.
- Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Tracked and recorded status of delinquent accounts and sent follow-up letters to request payment.
HVAC Customer Svc/Accounts Payable, 04/1993 - 07/1998
Meyer & Depew Co.,Inc. – City, STATE,
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Paid vendors and verified accounts and payment totals.
- Handled all invoices and purchase orders by properly logging into system.
- Carefully went over each invoice and requisition for payment.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Paid employees by calculating amounts owed and preparing checks.
- Distributed invoices using postal mail, email or digital transmissions.
- Used accounting software to enter and post accounts receivable documents.
Bachelor of Science: Business Administration And Management, Expected in 05/2000
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Kean University - Union, NJ
GPA:
Certificate Program: Medical Billing And Coding, Expected in 05/2006
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Union County College - Cranford, NJ
GPA:
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