Experienced medical office administrator. Proficient on Web PT EMR software and Therabill integrated billing software. Excellent customer service skills. Dependable and personable professional with 12+ year track record of providing organization and structure in medical office environments. Strong knowledge of medical terminology, billing processes and patient chart management.
Skills
Benefits verifications
Payment processing
Knowledge of medical terminology
Appointment setting
Medical records management
Chart updates
Scheduling and calendar management
Data entry
Experience
Medical Office Administrative Coordinator, 11/2017 - Current Nursecore – Phoenix, AZ,
Manage administrative processes and prepare key reports and documentation.
Manage patient appointments, check-in procedures and invoices.
Manage daily communications with staff to disseminate schedules and overviews, program updates and announcements.
Foster relationships with clients and partners through dynamic communication and prompt follow-up to questions and concerns.
Answer telephone inquiries and processed incoming and outgoing mail.
Handle new patient intake, sign-in returning patients and advise physicians of patients present in office awaiting examination.
Provide patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices for addition to in-house records.
Coordinate patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.
Observe regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
Assist with new staff orientation and training.
Deliver patient information, appointment results and insurance information to other office staff as needed for reporting and billing purposes.
Ready patient files and prepared briefs on reasons for appointments prior to patient meetings with physician.
Register patients and scheduled appointments.
Provide exceptional patient experience through friendly and compassionate communications.
Maintain current knowledge of health records system and trained all new employees on correct usage.
Collect information, verify insurance and collect co-payments for patients as part of check-in process.
Medical Billing and Collections Specialist, 05/2014 - 01/2018 Nursecore – Syracuse, NY,
Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Identified discrepancies and carrier issues regarding billing and reimbursements.
Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
Corrected, completed and processed claims for payer codes.
Sent incomplete or incorrect claims to supervisors for proper adjudication.
Entered patient charges and payments into electronic health records.
Protected medical office operations and integrity by keeping patient information confidential.
Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
Filed and submitted insurance claims.
Prepared and submitted claims to insurance companies electronically and manually.
Medical Billing and Collections Specialist, 11/2005 - 12/2012 Central Jersey Adjuster Corp – City, STATE,
Identified discrepancies and carrier issues regarding billing and reimbursements.
Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
Corrected, completed and processed claims for payer codes.
Sent incomplete or incorrect claims to supervisors for proper adjudication.
Took billing calls, questions and concerns from patients and third party carriers.
Entered patient charges and payments into electronic health records.
Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
Tracked and recorded status of delinquent accounts and sent follow-up letters to request payment.
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