Medical Office Administrative Coordinator Resume Example Company Name

JustinePetronella

Summary

Experienced medical office administrator. Proficient on Web PT EMR software and Therabill integrated billing software. Excellent customer service skills. Dependable and personable professional with 12+ year track record of providing organization and structure in medical office environments. Strong knowledge of medical terminology, billing processes and patient chart management.

Skills

Benefits verifications
Payment processing
Knowledge of medical terminology
Appointment setting

Medical records management
Chart updates
Scheduling and calendar management
Data entry

Experience

Medical Office Administrative Coordinator
City, StateCompany Name/Nov 2017 to Current

Manage administrative processes and prepare key reports and documentation.
Manage patient appointments, check-in procedures and invoices.
Manage daily communications with staff to disseminate schedules and overviews, program updates and announcements.
Foster relationships with clients and partners through dynamic communication and prompt follow-up to questions and concerns.
Answer telephone inquiries and processed incoming and outgoing mail.
Handle new patient intake, sign-in returning patients and advise physicians of patients present in office awaiting examination.
Provide patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices for addition to in-house records.
Coordinate patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.
Observe regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
Assist with new staff orientation and training.
Deliver patient information, appointment results and insurance information to other office staff as needed for reporting and billing purposes.
Ready patient files and prepared briefs on reasons for appointments prior to patient meetings with physician.
Register patients and scheduled appointments.
Provide exceptional patient experience through friendly and compassionate communications.
Maintain current knowledge of health records system and trained all new employees on correct usage.
Collect information, verify insurance and collect co-payments for patients as part of check-in process.

Medical Billing and Collections Specialist
City, StateCompany Name/May 2014 to Jan 2018

Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Identified discrepancies and carrier issues regarding billing and reimbursements.
Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
Corrected, completed and processed claims for payer codes.
Sent incomplete or incorrect claims to supervisors for proper adjudication.
Entered patient charges and payments into electronic health records.
Protected medical office operations and integrity by keeping patient information confidential.
Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
Filed and submitted insurance claims.
Prepared and submitted claims to insurance companies electronically and manually.

Medical Billing and Collections Specialist
City, StateCompany Name/Nov 2005 to Dec 2012

Identified discrepancies and carrier issues regarding billing and reimbursements.
Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
Corrected, completed and processed claims for payer codes.
Sent incomplete or incorrect claims to supervisors for proper adjudication.
Took billing calls, questions and concerns from patients and third party carriers.
Entered patient charges and payments into electronic health records.
Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
Tracked and recorded status of delinquent accounts and sent follow-up letters to request payment.

HVAC Customer Svc/Accounts Payable
City, StateCompany Name/Apr 1993 to Jul 1998

Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Paid vendors and verified accounts and payment totals.
Handled all invoices and purchase orders by properly logging into system.
Carefully went over each invoice and requisition for payment.
Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
Paid employees by calculating amounts owed and preparing checks.
Distributed invoices using postal mail, email or digital transmissions.
Used accounting software to enter and post accounts receivable documents.

Education and Training

Bachelor of Science: Business Administration And ManagementKean UniversityMay 2000City, State

Certificate Program: Medical Billing And CodingUnion County CollegeMay 2006City, State

Resume Overview

School Attended

Kean University
Union County College

Job Titles Held:

Medical Office Administrative Coordinator
Medical Billing and Collections Specialist
HVAC Customer Svc/Accounts Payable

Degrees

Bachelor of Science : Business Administration And Management
Certificate Program : Medical Billing And Coding

Medical Office Administrative Coordinator Resume Example

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