Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly organized and detail-oriented customer service professional. Actively seeking a position with a well-established company in which my educational background and special talents can enhance company growth.
Skills
MS Windows proficient
Creative problem solver
Exceptional communication skills
Medical terminology knowledge
Seasoned in medical clinical procedures
Strong interpersonal skills
Types 70 WPM
Multi-line telephone systems
Work History
04/2015 to CurrentMedical Laboratory AssistantAscension Health | Indianapolis, IN,
Performs a variety of routine laboratory support procedures including collecting, processing, order entry, and transport of laboratory specimens and materials to designated areas.
Process and perform clinical order and result entry for laboratory specimens.
Conducts routine inspection, maintenance and quality control checks on equipment.
Communicates with patients to explain procedures and/or answers routine questions from physicians, nurses, or other appropriate clinical personnel.
Performs a variety of clerical duties such as an answering the telephone, scheduling appointments, maintaining records, or relaying a message to appropriate personnel.
04/2013 to 04/2015Inpatient Unit ClerkUniversity Of Michigan | Ann Arbor, MI,
Responsible for all clerical and administrative support to admit, transfer and discharge patients on one or more inpatient units in which assigned.
Respond to emergent situations according to established procedures in a calm, correct and professional manner.
Answering multiple phone lines in a professional manner.
Record and coordinate patient appointments and tests.
Procure supplies, equipment and services for patients.
Process physician's orders, and referrals.
Complete lab requisitions and diagnostic test orders.
Page physicians, nurses, and other clinical staff when appropriate.
06/2011 to 01/2013Sales Management AssistantLincoln Property Company, Inc. | Canton, GA,
Answered incoming calls, reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
Organized and implemented strategies for daily operations according to volume of reservations and needs of local accounts.
Provided exemplary customer service to exceed customer expectations when assisting customers and assessing their rental needs with face to face interaction and over the phone.
Exceeded the company's goals for up-sell of optional protection products, upgrades, fuel options and other additional equipment.
Understood and communicated rental terms and conditions, vehicle features and other services.
Attended monthly training classes to learn new business and marketing strategies and gained experience on how to efficiently operate the business and grow fleet.
Executed marketing strategies to obtain new business and maintain current accounts.
Perform various administrative and basic accounting /mathematical functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, collections Understood and assisted customers with insurance claims process and negotiated with adjusters.
02/2010 to 01/2011ConciergeSpace Coast Credit Union | Pembroke Pines, FL,
Excercised judgment and assured prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conducted quality assurance follow-up; respond to inquiries regarding services and building issues Possessed excellent organizational skills and provided follow-up and follow through on all tasks, assignments, and writing detailed incident reports.
Acknowledged and greeted all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors to assist when necessary.
Responsible for surveillance operations and monitoring close circuit camera systems.
Assist and coordinate with move-ins/move-outs as necessary.
10/2009 to 07/2010Customs Release ClerkAdvanced Border Processing Center | City, STATE,
Worked independently in an office environment with face to face interaction as well over the phone by processing customs release documents for commercial customers.
Participated with government agencies such as CBSA and other brokerage companies in effectively resolving issues, carrying out e-manifest services and PARS set up Provided direct customer service, faxing, computer work, copying, email, and general office functions.
Assembled barcodes, in-bond creation, high security bolt seals.
Resolved issues effectively and efficiently by identifying the needs and services unique to each driver and able to efficaciously handle all concerns.
Prepared balanced customs requests and federal domestic and international gas shipments.
Expedited dispatched drivers for brokerage requests.
06/2008 to 04/2010Teller/Customer ServiceTCF Bank | City, STATE,
Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
Exceeded challenging individual sales goals.
Answered inquiries regarding checking and savings accounts and other bank regulations and policies.
Education
Expected in November 2017Certificate of Completion in Certified Nursing Assistant Training, EKG Training, and Phlebotomy Training Awarded | Health Care Solutions and Career Group, Detroit, MIGPA:
Expected in Associate of Science | Wayne County Community College, Detroit, MIGPA:
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School Attended
Health Care Solutions and Career Group
Wayne County Community College
Job Titles Held:
Medical Laboratory Assistant
Inpatient Unit Clerk
Sales Management Assistant
Concierge
Customs Release Clerk
Teller/Customer Service
Degrees
Certificate of Completion in Certified Nursing Assistant Training, EKG Training, and Phlebotomy Training Awarded
