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Medical Laboratory Assistant Resume Example

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MEDICAL LABORATORY ASSISTANT
Professional Summary

Highly organized and detail-oriented customer service professional. Actively seeking a position with a well-established company in which my educational background and special talents can enhance company growth.

Skills
  • MS Windows proficient
  • Creative problem solver
  • Exceptional communication skills
  • Medical terminology knowledge
  • Seasoned in medical clinical procedures
  • Strong interpersonal skills
  • Types 70 WPM
  • Multi-line telephone systems
Work History
University of Michigan Health System Medical Laboratory Assistant | Ann Arbor, MI | April 2015 - Current
  • Performs a variety of routine laboratory support procedures including collecting, processing, order entry, and transport of laboratory specimens and materials to designated areas.
  • Process and perform clinical order and result entry for laboratory specimens.
  • Conducts routine inspection, maintenance and quality control checks on equipment.
  • Communicates with patients to explain procedures and/or answers routine questions from physicians, nurses, or other appropriate clinical personnel.
  • Performs a variety of clerical duties such as an answering the telephone, scheduling appointments, maintaining records, or relaying a message to appropriate personnel.
University of Michigan Health System Inpatient Unit Clerk | Ann Arbor, MI | April 2013 - April 2015
  • Responsible for all clerical and administrative support to admit, transfer and discharge patients on one or more inpatient units in which assigned.
  • Respond to emergent situations according to established procedures in a calm, correct and professional manner.
  • Answering multiple phone lines in a professional manner.
  • Record and coordinate patient appointments and tests.
  • Procure supplies, equipment and services for patients.
  • Process physician's orders, and referrals.
  • Complete lab requisitions and diagnostic test orders.
  • Page physicians, nurses, and other clinical staff when appropriate.
Enterprise Rent-A-Car Sales Management Assistant | Marietta, GA | June 2011 - January 2013
  • Answered incoming calls, reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
  • Organized and implemented strategies for daily operations according to volume of reservations and needs of local accounts.
  • Provided exemplary customer service to exceed customer expectations when assisting customers and assessing their rental needs with face to face interaction and over the phone.
  • Exceeded the company's goals for up-sell of optional protection products, upgrades, fuel options and other additional equipment.
  • Understood and communicated rental terms and conditions, vehicle features and other services.
  • Attended monthly training classes to learn new business and marketing strategies and gained experience on how to efficiently operate the business and grow fleet.
  • Executed marketing strategies to obtain new business and maintain current accounts.
  • Perform various administrative and basic accounting /mathematical functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, collections Understood and assisted customers with insurance claims process and negotiated with adjusters.
Detroit City Apartments Concierge | Detroit, MI | February 2010 - January 2011
  • Excercised judgment and assured prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conducted quality assurance follow-up; respond to inquiries regarding services and building issues Possessed excellent organizational skills and provided follow-up and follow through on all tasks, assignments, and writing detailed incident reports.
  • Acknowledged and greeted all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors to assist when necessary.
  • Responsible for surveillance operations and monitoring close circuit camera systems.
  • Assist and coordinate with move-ins/move-outs as necessary.
Advanced Border Processing Center Customs Release Clerk | Detroit, MI | October 2009 - July 2010
  • Worked independently in an office environment with face to face interaction as well over the phone by processing customs release documents for commercial customers.
  • Participated with government agencies such as CBSA and other brokerage companies in effectively resolving issues, carrying out e-manifest services and PARS set up Provided direct customer service, faxing, computer work, copying, email, and general office functions.
  • Assembled barcodes, in-bond creation, high security bolt seals.
  • Resolved issues effectively and efficiently by identifying the needs and services unique to each driver and able to efficaciously handle all concerns.
  • Prepared balanced customs requests and federal domestic and international gas shipments.
  • Expedited dispatched drivers for brokerage requests.
TCF Bank Teller/Customer Service | Northville, MI | June 2008 - April 2010
  • Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
  • Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
  • Exceeded challenging individual sales goals.
  • Answered inquiries regarding checking and savings accounts and other bank regulations and policies.
Education
Certificate of Completion in Certified Nursing Assistant Training, EKG Training, and Phlebotomy Training Awarded Health Care Solutions and Career Group Detroit, MI | November 2017
Associate of Science Wayne County Community College Detroit, MI
Skills
basic accounting, accounts receivables, administrative, administrative support, advertisements, scheduling appointments, billing, case management, Clerical, copying, draw, excellent customer service, customer service, direction, doors, drivers, EKG, email, faxing, features, forms, general office, government, inspection, insurance, marketing strategies, materials, merchandising, office, networking, Nursing, order entry, organizational skills, Page, assist patients, personnel, Phlebotomy, camera, policies, processes, quality assurance, quality control, research, safety, sales, supervisor, supervision, telephone, phone, transportation, Triage, unique, upgrades, written
Certifications
  • Certified Nurses Assistant
  • BCLS Certification
  • Heart Saver/AED Certification
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Resume Overview

Companies Worked For:

  • University of Michigan Health System
  • Enterprise Rent-A-Car
  • Detroit City Apartments
  • Advanced Border Processing Center
  • TCF Bank

School Attended

  • Health Care Solutions and Career Group
  • Wayne County Community College

Job Titles Held:

  • Medical Laboratory Assistant
  • Inpatient Unit Clerk
  • Sales Management Assistant
  • Concierge
  • Customs Release Clerk
  • Teller/Customer Service

Degrees

  • Certificate of Completion in Certified Nursing Assistant Training, EKG Training, and Phlebotomy Training Awarded
    Associate of Science

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