Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Bilingual Medical Interpreter fluent in English and Vietnamese. Compassionate and caring professional offering over 2 years of experience interpreting and translating services to benefit patients and medical personnel. In-depth knowledge of medical terminology, clinical practices and healthcare system.

Interpreting with adClaireced conversational abilities in English and Vietnamese, meanwhile maintain emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases. Also, offering experience translating Vietnamese to and from English in clinical setting and expert at interpreting physician and other clinical staff instructions as well as relaying patient questions.

Outgoing and friendly receptionist who can be delivering customer service and administrative excellence, including clerical support and public interaction; excellent in calendar management, scheduling, data- entry and database administration. A goal-oriented Customer Service Manager with 2 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals; charming salesperson skilled in communication and collaboration for best-in-class service.

  • Medical terminology
  • Call management
  • Fluent in English and Vietnamese
  • Customer Service Skills (3 years).
  • Microsoft (2 years).
  • Interpretation.
  • Basic, Office, Typing
  • Data entry, Phone system.
Work History
Medical Interpreter, 09/2020 to Current
Children's Mercy HospitalOverland Park, KS,
  • Followed ethical codes to protect confidentiality of patient medical information.
  • Streamlined patient and provider interaction by providing channel of effective communication.
  • Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
  • Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
  • Translated procedural information to facilitate understanding between doctors and patients.
  • Collaborated with professional colleagues in development and implementation of family language service initiatives.
  • Equipped healthcare providers with cultural information to promote appropriate provision of health services.
  • Verified understood medical information for patients by simplifying any jargon.
  • Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
  • Maintained message content, tone and emotion as closely as possible.
  • Attended training programs to improve professional knowledge and interpretation skills.
Customer Service Manager, 09/2019 to Current
Easton Technical ProductsDike, IA,
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Created customer support strategy to increase customer retention.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Followed through with client requests to resolve problems.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Researched and observed emerging markets and market shifts, taking adClairetage of opportunities by identifying potential leads and new markets.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Front Desk Receptionist, 01/2018 to 07/2019
Surgery PartnersLos Angeles, CA,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Confirmed releClairet guest information and payment methods to prevent fraud.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Monitored office supplies by checking inventory and placing orders.
  • Used POS system to process reservations, check-ins and check-outs.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained transaction security by verifying payment cards against identification.
  • Prepared weekly employee work schedules for team members.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Vietnamese - English Interpreter Volunteer, 02/2013 to 01/2014
Christ The Incarnate Word ChurchCity, STATE,
  • Maintained message content, tone and emotion as closely as possible.
  • Worked with team to help limited- language elderly with translating job, such as: filled document papers, supported people in need at airport, USPS, DPS, etc.
  • Translating bank related issues for people in need, such as: finance, loan, transactions, statement issues, etc.
  • Used computer skills to help limited - language people to look and apply for job.
  • Guided adults who in need of working with Workforce Department, including helped them with computer skills, translating to Vietnamese from and to English.
  • Created new text in target language to reproduce content and style of original text.
  • Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
: , Expected in
Houston Community College - Houston, TX
High School Diploma: , Expected in 2012
Tan Binh - Viet Nam,

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School Attended

  • Houston Community College
  • Tan Binh

Job Titles Held:

  • Medical Interpreter
  • Customer Service Manager
  • Front Desk Receptionist
  • Vietnamese - English Interpreter Volunteer


  • High School Diploma

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