North QuinQuincy, MAExpected in 06/1997 ā āHigh School Diploma: - GPA:
Honor Roll 1995 /1997
Completed continuing education in child care teacher certification
Completed coursework Nursing and allied health care services in business , cooking , childcare, spanish ,
Completed professional development in childcare
Completed professional development in cna certified
Major in nursing
Member of the honors team
Member of the ROTC MILITARY
Magna cum laude graduate
Ranked in Top % of class
Honor Roll all four semester of high schoolers 1993 -1997
Completed professional development in business and financial development
Completed professional development in [Subject]
Major in nursing and allied
Honor Roll all four years of attendance
Completed coursework in computer science's
Loss of a loved one supporting Member
The Elizabeth Grady School of Esthetics & Massage TherapyMedford, MAExpected in ā āEsthetician/Makeuprtist:Skincare , Anatomy And Physiology, - GPA:
Experience
Massage Envy - Medical Esthetician Brockton, MA, 02/2017 - Current
Performed facial treatments on clients to correct and prevent skin conditions, including microdermabrasion, laser resurfacing, chemical peels and thermage.
Scheduled patient consultations and treatments using [Software].
Sold skincare products to patients according to specific needs, boosting overall revenue.
Promoted patient education of skincare to enhance patient confidence and reinforce therapy.
Utilized UV photography to conduct skin analysis on clients, identifying underlying skin conditions and providing expert recommendations on treatment.
Organized and maintained record of upkeep to chart improvement schedule.
Sold salon-exclusive skin care products and encouraged service upgrades.
Educated clients on skin care procedures and products.
Trained new staff on the range of spa services offered.
Converted [Number]% of service customers into product customers.
Completed [Number] facials, microdermabrasions and chemical peels per week.
Offered skin rejuvenation and cellulite reduction therapy services.
Performed laser vein therapy and laser hair removal procedures.
Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
Learned new techniques, including complete chemical peel process.
Conducted private client consultations.
Set up patient rooms and sterilized equipment.
Answered multi-line phone, returned clients calls and scheduled appointments.
Gave patients [Type] treatments and educated on procedures.
Improved appearance of clients' skin through non-surgical processes.
Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
Offered lash application, warm stone massage and brow and eyelash tinting services.
Offered skin rejuvenation and cellulite reduction therapy services to clients.
Pursued continuing education to learn new advances in skin condition treatments.
Assessed client needs and recommended skin care and anti-aging products.
Monitored product freshness, appearance and cleanliness to improve quality control.
Educated clients on skin conditions, treatments and products to grow sales.
Consulted with clients and performed treatments to address skincare needs.
Instructed clients on how to apply make-up to achieve desired look.
Interviewed applicants, recommended individuals for HIRINGS and evaluated staff performance.
Supported profitability by upselling
Established and enforced clear goals to keep employees working collaboratively. NO ONE COULD BE BELOW 21 % PRODUCT TO SERVICE
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Complied with company policies, objectives and communication goals.
Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Provided ongoing training to address staff needs.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Developed position rotation to support continuous improvement and operator development.
Enhanced group productivity [Number]% by developing and implementing new strategies.
Resolved customer complaints and adjusted policies to meet changing needs.
Conducted evaluations and reviews for [Number] employees.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Created training manual for all employees to use as reference guide.
Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
Coached and mentored ALL ESTHETICI staff members through constructive feedback to develop long-term career goals.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Educated clients on additional available services to increase facility revenue and promote client loyalty.
Advised clients about dermatologic products and benefits or restrictions of different active ingredients.
Promoted patient education of skincare to enhance patient confidence and reinforce therapy.
Sold skincare products to patients according to specific needs, boosting overall revenue.
Scheduled patient consultations and treatments using [Software].
Performed facial treatments on clients to correct and prevent skin conditions, including microdermabrasion, laser resurfacing, chemical peels and thermage.
Utilized UV photography to conduct skin analysis on clients, identifying underlying skin conditions and providing expert recommendations on treatment.
Gave patients [Type] treatments and educated on procedures.
Pursued continuing education to learn new advances in skin condition treatments.
Assessed client needs and recommended skin care and anti-aging products.
Sold salon-exclusive skin care products and encouraged service upgrades.
Educated clients on skin conditions, treatments and products to grow sales.
Monitored product freshness, appearance and cleanliness to improve quality control.
Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
Assisted with operational activities such as inventory control, loss prevention and compliance.
Provided excellent customer service and skin care treatments to all clients.
Converted [Number]% of service customers into product customers.
Converted [Number]% of service customers into product customers.
Supported profitability by upselling products and services and processing sales.
Products and services and processing sales.
Learned new techniques, including complete chemical peel process. MICRODERMABRASION INFUSION
Milton Hospital - Purchasing Secretary City, STATE, 09/2001 - 09/2005
Implemented updated online collection procedures for payment, increasing on-time payments by [Number]%.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Tracked expenses and documented records using [Software] to improve financial flow.
Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Eliminated financial discrepancies by tracking hours and customer billing, realizing [Number]% accuracy.
Executed on-time, under-budget projects by solving complex issues for senior leadership.
Supported office operations, managed client correspondence, tracked records and handled internal communications.
Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Resolved [Type] issues quickly and escalated critical problems immediately to [Job title]
Answered phone calls by [Number] ring and asked appropriate questions to determine which department or staff member could be of service.
Guided administrative and professional staff through computer and software problems.
Improved office efficiency, managing client correspondence, record tracking and data communications.
Promoted goals of organization by keeping projects aligned with [Type] and [Type] missions.
Oversaw special event calendars for [Type] group, factoring in availability and expected operational demands to keep workloads in balance.
Maintained personnel records, including applications, performance reports, payroll records and medical files.
Proofed and edited letters and other correspondence to correct grammar and spelling errors.
Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Elevated customer satisfaction ratings by resolving issues for speedy resolution.
Spearheaded special projects and efficiently carried out effective problem-solving.
Created, documented and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Exceeded specific team goals by partnering with staff to share and implement best practices.
Sorted incoming mail and disseminated all correspondence to applicable departments.
Cultivated relationships with [Type] suppliers to drive beneficial business deals.
Compiled and analyzed data utilizing spreadsheets or other database software such as [Software] and [Software].
Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Conducted research using various media sources to obtain relevant data for staff requirements.
Managed phone calls from clients during [Job title]'s absences and delivered informative answers to questions.
Created PowerPoint presentations used for business development.
Worked professionally to handle all client, vendor and public guest requirements.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Worked with [Type] department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
Worked with [Type] department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in [Type] and [Type] departments.
Maintained data confidentiality when inputting [Type] and [Type] information into [Software] system.
Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
Planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.
Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
Responded to [Type] issues quickly by using [Skill] and [Skill] to provide immediate resolution, which improved customer retention by [Number]%.
Automated office operations, as well as managed client correspondence, record tracking and data communications.
Orchestrated compelling visual merchandising strategy throughout major department store chain with multiple retail outlets, boosting customer traffic and sales volume [Number]%.
Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays.
Directed internal and external labor teams in physical merchandising setup, including electricians, painters and artists and drove acquisition of supplies and accessories.
Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
Updated seasonal displays such as windows and mannequins to highlight current product lines.
Consulted with management and advertising teams to plan optimal promotions.
Managed visual displays for [Type of company] company to drive exposure and increase revenue.
Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Presented updated floor plans and design strategy to store management.
Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Restructured merchandising strategy to promote high value and products.
Promoted new product releases and limited edition items to drive sales.
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
Updated [Number]-square-foot store with completely new floor plan to offer customers more visually pleasing product experiences.
Managed, planned and executed trade show floor layouts using [Software] space planning software and monitored display effectiveness in generating sales and sales leads.
Drove and tracked schedules for visual displays and spearheaded new system for systematically updating, refreshing or renewing designs and displays.
Supervised up to [Number] employees on merchandising team.
Created retail displays to highlight particular products and drive sales according to corporate strategy.
Established timeline plan to promote key products to generate more than $[Amount] in revenue in [Timeframe].
Developed creative visual merchandising campaigns to focus on selling older inventory.
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School Attended
North Quin
The Elizabeth Grady School of Esthetics & Massage Therapy