LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

I h

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
North Quin Quincy, MA Expected in 06/1997 High School Diploma : - GPA :

Honor Roll 1995 /1997

  • Completed continuing education in child care teacher certification
  • Completed coursework Nursing and allied health care services in business , cooking , childcare, spanish ,
  • Completed professional development in childcare
  • Completed professional development in cna certified
  • Major in nursing
  • Member of the honors team
  • Member of the ROTC MILITARY
  • Magna cum laude graduate
  • Ranked in Top % of class
  • Honor Roll all four semester of high schoolers 1993 -1997
  • Completed professional development in business and financial development
  • Completed professional development in [Subject]
  • Major in nursing and allied
  • Honor Roll all four years of attendance
  • Completed coursework in computer science's
  • Loss of a loved one supporting Member
The Elizabeth Grady School of Esthetics & Massage Therapy Medford, MA Expected in Esthetician/Makeuprtist : Skincare , Anatomy And Physiology, - GPA :
Experience
Massage Envy - Medical Esthetician
Brockton, MA, 02/2017 - Current
  • Performed facial treatments on clients to correct and prevent skin conditions, including microdermabrasion, laser resurfacing, chemical peels and thermage.
  • Scheduled patient consultations and treatments using [Software].
  • Sold skincare products to patients according to specific needs, boosting overall revenue.
  • Promoted patient education of skincare to enhance patient confidence and reinforce therapy.
  • Utilized UV photography to conduct skin analysis on clients, identifying underlying skin conditions and providing expert recommendations on treatment.
  • Organized and maintained record of upkeep to chart improvement schedule.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Educated clients on skin care procedures and products.
  • Trained new staff on the range of spa services offered.
  • Converted [Number]% of service customers into product customers.
  • Completed [Number] facials, microdermabrasions and chemical peels per week.
  • Offered skin rejuvenation and cellulite reduction therapy services.
  • Performed laser vein therapy and laser hair removal procedures.
  • Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
  • Learned new techniques, including complete chemical peel process.
  • Conducted private client consultations.
  • Set up patient rooms and sterilized equipment.
  • Answered multi-line phone, returned clients calls and scheduled appointments.
  • Gave patients [Type] treatments and educated on procedures.
  • Improved appearance of clients' skin through non-surgical processes.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Offered lash application, warm stone massage and brow and eyelash tinting services.
  • Offered skin rejuvenation and cellulite reduction therapy services to clients.
  • Pursued continuing education to learn new advances in skin condition treatments.
  • Assessed client needs and recommended skin care and anti-aging products.
  • Monitored product freshness, appearance and cleanliness to improve quality control.
  • Educated clients on skin conditions, treatments and products to grow sales.
  • Consulted with clients and performed treatments to address skincare needs.
  • Instructed clients on how to apply make-up to achieve desired look.
Crocs - Esthetic Supervisor
Eagan, MN, 02/2001 - 09/2017

Interviewed applicants, recommended individuals for HIRINGS and evaluated staff performance.
Supported profitability by upselling

  • Established and enforced clear goals to keep employees working collaboratively. NO ONE COULD BE BELOW 21 % PRODUCT TO SERVICE
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Complied with company policies, objectives and communication goals.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Provided ongoing training to address staff needs.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Developed position rotation to support continuous improvement and operator development.
  • Enhanced group productivity [Number]% by developing and implementing new strategies.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Conducted evaluations and reviews for [Number] employees.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Created training manual for all employees to use as reference guide.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Coached and mentored ALL ESTHETICI staff members through constructive feedback to develop long-term career goals.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Educated clients on additional available services to increase facility revenue and promote client loyalty.
  • Advised clients about dermatologic products and benefits or restrictions of different active ingredients.
  • Promoted patient education of skincare to enhance patient confidence and reinforce therapy.
  • Sold skincare products to patients according to specific needs, boosting overall revenue.
  • Scheduled patient consultations and treatments using [Software].
  • Performed facial treatments on clients to correct and prevent skin conditions, including microdermabrasion, laser resurfacing, chemical peels and thermage.
  • Utilized UV photography to conduct skin analysis on clients, identifying underlying skin conditions and providing expert recommendations on treatment.
  • Gave patients [Type] treatments and educated on procedures.
  • Pursued continuing education to learn new advances in skin condition treatments.
  • Assessed client needs and recommended skin care and anti-aging products.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Educated clients on skin conditions, treatments and products to grow sales.
  • Monitored product freshness, appearance and cleanliness to improve quality control.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Assisted with operational activities such as inventory control, loss prevention and compliance.
  • Provided excellent customer service and skin care treatments to all clients.
  • Converted [Number]% of service customers into product customers.
  • Converted [Number]% of service customers into product customers.
  • Supported profitability by upselling products and services and processing sales.
  • Products and services and processing sales.
  • Learned new techniques, including complete chemical peel process. MICRODERMABRASION INFUSION
Milton Hospital - Purchasing Secretary
City, STATE, 09/2001 - 09/2005
  • Implemented updated online collection procedures for payment, increasing on-time payments by [Number]%.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Tracked expenses and documented records using [Software] to improve financial flow.
  • Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Eliminated financial discrepancies by tracking hours and customer billing, realizing [Number]% accuracy.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Resolved [Type] issues quickly and escalated critical problems immediately to [Job title]
  • Answered phone calls by [Number] ring and asked appropriate questions to determine which department or staff member could be of service.
  • Guided administrative and professional staff through computer and software problems.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Promoted goals of organization by keeping projects aligned with [Type] and [Type] missions.
  • Oversaw special event calendars for [Type] group, factoring in availability and expected operational demands to keep workloads in balance.
  • Maintained personnel records, including applications, performance reports, payroll records and medical files.
  • Proofed and edited letters and other correspondence to correct grammar and spelling errors.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution.
  • Spearheaded special projects and efficiently carried out effective problem-solving.
  • Created, documented and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Exceeded specific team goals by partnering with staff to share and implement best practices.
  • Sorted incoming mail and disseminated all correspondence to applicable departments.
  • Cultivated relationships with [Type] suppliers to drive beneficial business deals.
  • Compiled and analyzed data utilizing spreadsheets or other database software such as [Software] and [Software].
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Managed phone calls from clients during [Job title]'s absences and delivered informative answers to questions.
  • Created PowerPoint presentations used for business development.
  • Worked professionally to handle all client, vendor and public guest requirements.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Worked with [Type] department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
  • Worked with [Type] department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
  • Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in [Type] and [Type] departments.
  • Maintained data confidentiality when inputting [Type] and [Type] information into [Software] system.
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
  • Planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
  • Responded to [Type] issues quickly by using [Skill] and [Skill] to provide immediate resolution, which improved customer retention by [Number]%.
  • Automated office operations, as well as managed client correspondence, record tracking and data communications.
Winston Flowers - Visual Merchandising Manager
City, STATE, 09/2000 - 09/2002
  • Orchestrated compelling visual merchandising strategy throughout major department store chain with multiple retail outlets, boosting customer traffic and sales volume [Number]%.
  • Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays.
  • Directed internal and external labor teams in physical merchandising setup, including electricians, painters and artists and drove acquisition of supplies and accessories.
  • Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Managed visual displays for [Type of company] company to drive exposure and increase revenue.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Presented updated floor plans and design strategy to store management.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Restructured merchandising strategy to promote high value and products.
  • Promoted new product releases and limited edition items to drive sales.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Updated [Number]-square-foot store with completely new floor plan to offer customers more visually pleasing product experiences.
  • Managed, planned and executed trade show floor layouts using [Software] space planning software and monitored display effectiveness in generating sales and sales leads.
  • Drove and tracked schedules for visual displays and spearheaded new system for systematically updating, refreshing or renewing designs and displays.
  • Supervised up to [Number] employees on merchandising team.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Established timeline plan to promote key products to generate more than $[Amount] in revenue in [Timeframe].
  • Developed creative visual merchandising campaigns to focus on selling older inventory.

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Resume Overview

School Attended

  • North Quin
  • The Elizabeth Grady School of Esthetics & Massage Therapy

Job Titles Held:

  • Medical Esthetician
  • Esthetic Supervisor
  • Purchasing Secretary
  • Visual Merchandising Manager

Degrees

  • High School Diploma
  • Esthetician/Makeuprtist

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