Graduate of Eastern Illinois University with a Bachelor in General Studies with a focus on Biology. Detail oriented and takes pride in the work done. Works well under pressure and is comfortable and efficient in meeting deadlines. Constantly looking for ways to improve on processes and make them more efficient and effective.
Skills
Attention to detail
First Aid/CPR
Inventory and Supply Management
Lab equipment operation
Customer Service
Written Communication
Statistical analysis
Working well under pressure
Research and Data Collection
Work History
Medical Courier, 09/2019 - Current Mawd Pathology Group Pa – Lenexa, KS,
Communicated route progress to manager, noting traffic and construction issues to avoid delays for critical deliveries.
Inspected truck prior to delivery, checking for proper stowage of packages.
Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
Served customers in friendly, efficient manner following outlined steps of service.
Demonstrated respect, friendliness and willingness to help wherever needed.
Checked for proper packaging and labeling prior to loading for delivery.
Accepted and packed medication returns according to pharmacy policies and guidelines.
Delivered medications, control boxes, narcotic boxes, and IV supplies to pharmacy clients.
Provided customers with friendly, prompt and attentive service that was tailored to their preference.
Had extensive knowledge of food and drink menu in order to be able to recommend, upsell, and reinforce customers’ order.
Assisted with assembly of prepared food and condiments, checked orders for accuracy and reviewed orders with guests prior to handoff to ensure satisfaction.
Assisted in bussing tables, delivering food and beverages and ensured customers’ visit was excellent from start to finish.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Checked identification to enforce age regulations for alcoholic beverages.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Laboratory Technician, 04/2018 - 08/2018 Tech Air – Lynwood, CA,
Performed laboratory tests on patient samples including Complete Blood Counts, Complete Metabolic Panels, Basic Metabolic Panels, and General Chemistry 13 Panels.
Operated and maintained Sysmex XS-1000i Hematology machine, Abaxis Piccolo Xpress Chemistry Analyzer, and StatSpin Express 3 Centrifuge.
Performed urine protein dip tests.
Performed PT/INR testing on patients and reported results to physicians.
Input patient lab results into Aria for physician review and approval.
Ordered and maintained laboratory supply inventory.
Kept laboratory in compliance with all applicable guidelines and laws.
Tracked collected specimens by initialing, dating and noting times of collection.
Emergency Medical Technician Basic, 05/2015 - 06/2018 American Medical Response – Canon City, CO,
Transported dialysis patients to and from dialysis centers for treatments.
Communicated with lucid patients to gather incident and medical history information.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Conducted equipment and vehicle checks to maintain continuous and safe operation.
Trained new EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Emergency Room Technician, 12/2016 - 07/2017 Banner Health – Phoenix, AZ,
Set up suture trays and irrigated wounds in preparation for sutures.
Answered call lights and made sure patients were comfortable.
Stocked emergency department rooms.
Obtained blood glucose readings on patients and reported results to Nurse.
Applied splints, braces, DME products and trained patients on proper use of crutches, walkers, and canes.
Readied patients in system for x-rays, ultrasounds and other tests.
Collected basic samples such as blood, urine and stool, labeling specimens properly and transferring to laboratory for testing.
Assisted with resuscitation, CPR and emergency airway procedures.
Quickly responded to codes and cardiac monitor alarms.
Utilized hospital beds and wheelchairs to transport patients throughout hospital.
Worked with nurses to assess patients and prepare for tests and procedures.
Carried out phlebotomy procedures, including preparing patients, finding viable veins and watching for adverse reactions
Biology Teacher Assistant, 08/2016 - 01/2017 Olivet Nazarene University – City, STATE,
Helped Biology professors conduct laboratories.
Taught students lab material and answered any questions on material.
Acted as liaison between students and professors.
Prepared laboratory before class and cleaned laboratory after class.
Graded laboratory workbooks, as well as quizzes and exams.
Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Education
Bachelor of Arts: General Studies, Biology, Expected in 2019 - Eastern Illinois University - Charleston, IL GPA:
Certificate: Emergency Medical Technician Basic, Expected in 2014 - Kankakee Community College - Kankakee, IL GPA:
Certifications
BLS CPR, American Heart Association - Valid through May 2022
Licensed Emergency Medical Technician Basic - Valid through July 2022
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