Certified Pharmacy Technician with three years experience within a closed-door community pharmacy. A committed, reliable, and self-regulating individual with excellent communication skills. Willing to collaborate with team members and medical professionals to provide excellent patient care.
Certified Pharmacy Technician April 2010
Exceptional patient care and interaction
Excellent telephone etiquette
Extensive medical terminology knowledge
Counting and pouring expertise
Expert understanding of Medicare and Medicaid processes
Strong background in FDA drug safety guidelines
Exceptional patient care and interaction
Kelly ServicesJanuary 2013 to CurrentMedical Communications Specialist Raleigh, NC
Assisting PPD with marketing telecommunication support with Biogen Idec. products
Currently assist with new MS oral medication Tecfidera.
Use ORACLE (Axis) to document patient interactions and update patient information Provided assistance with patient compliance for Avonex.
Currently support compliance for Tecfidera.
Provide patient and product information for Tecfidera using approved talking points Document and report Adverse Events and Product Complaints using FDA good clinical practices Organize patient data using Mircosoft Excel and saving to Livelink Collaborate with team members to complete assignments in a timely manner.
Study Abroad ItalyJuly 2007Florance, Italy
Learned digital imaging using G4 Mac and Photoshop.
Study AbroadJuly 2006London, England
Courses taken in Cultural Awareness and Parliament.
Learned to become self reliant in a foreign environment.
Answered incoming calls Became familiar with PharmMan OS Assessed and helped with patient needs Faxed patient medication history to appropriate party Took patient prescriptions over phone.
Entered in patient refill requests into PharmMan OS.
Answered incoming patient calls.
Refilled and billed patient medications through Medicaid, Medicare, and Part D.
Called insurance to confirm patient Card ID and group numbers; created a second lock in for patients who needed a medication same day.
New Patient Pharmacy Technician
Collaborate with Enrollment team to upload new patients into PharmMan Correct uploaded patient information (spelling, generic medication, dose, directions, etc.) Send RPH clinical SMO (standard medication order) to patients primary care physician After faxing SMO, create two and four week delivery schedule for patient Answer incoming phone calls Refill and bill patient medication.
Dr. Rafael Moreschi, M.D Summer'sJanuary 2003 to CurrentClerk
Assist patients to exam rooms Take patient vitals Receive patient intake forms and enter information into existing Medware software.
Observe and assist with patient EKG's and small surgeries.
Schedule patient appointments, answer telephones, and perform basic office duties.
Clean, maintain, and prep patient exam rooms.
Physicians Pharmacy AllianceOctober 2009 to July 2012Inventory Technician Cary, NC
Gained knowledge of brand name and generic medications Counted and processed patients medications Calculated controlled substances Created compound medications Handled and counted refrigerated medications Packaged patient medications Filed patient hard copy prescriptions Processed and updated inventory as necessary.
Borders BooksellersSeptember 2008 to October 2009Therapy Coordinator
Called around 60 patients daily to review correct medication regimen Requested refills when needed Assisted with refill faxes and surescript prescriptions Providing excellent customer service Responsible for opening the store when scheduled Counting money, working a register, depositing and creating change through Dunbar Shipping and Receiving books Search books for customers through BITS database Place new merchandise on shelves.
Meredith College LibraryJanuary 2003 to April 2007Student Worker Raleigh, NC
Assisted students with finding research material located in the library database Entered and removed books from library database Placed books and items on reserve for Professors Developed interpersonal skills Answered telephones and performed basic office duties.
Meredith College Autism ProgramJanuary 2005 to May 2005
Helped provide behavioral intervention with the use of operant conditioning methods and trial teaching.
Education and Training
Meredith CollegeMay 2007B.A: PsychologyRaleigh, NC, USA
Minor in Biology
Minor in Professional Writing and Presentation Media