Medical Communications Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Certified Pharmacy Technician with three years experience within a closed-door community pharmacy. A committed, reliable, and self-regulating individual with excellent communication skills. Willing to collaborate with team members and medical professionals to provide excellent patient care.

Certified Pharmacy Technician April 2010

Skill Highlights
  • Exceptional patient care and interaction
  • Excellent telephone etiquette
  • Extensive medical terminology knowledge
  • Counting and pouring expertise
  • Expert understanding of Medicare and Medicaid processes
  • Strong background in FDA drug safety guidelines
  • Exceptional patient care and interaction
  • Inventory management
Professional Experience
2013 to Current
Medical Communications Specialist Bickford Senior Living Greenwood, IN,
  • Assisting PPD with marketing telecommunication support with Biogen Idec. products
  • Currently assist with new MS oral medication Tecfidera.
  • Use ORACLE (Axis) to document patient interactions and update patient information Provided assistance with patient compliance for Avonex.
  • Currently support compliance for Tecfidera.
  • Provide patient and product information for Tecfidera using approved talking points Document and report Adverse Events and Product Complaints using FDA good clinical practices Organize patient data using Mircosoft Excel and saving to Livelink Collaborate with team members to complete assignments in a timely manner.
06/2007 to
Bickford Senior Living Lincoln, NE,
  • Learned digital imaging using G4 Mac and Photoshop.
06/2006 to
Res-Care, Inc. Glendale, CA,
  • Courses taken in Cultural Awareness and Parliament.
  • Learned to become self reliant in a foreign environment.
Triage Technician , ,
  • Answered incoming calls Became familiar with PharmMan OS Assessed and helped with patient needs Faxed patient medication history to appropriate party Took patient prescriptions over phone.
Pharmacy Technician , ,
  • Entered in patient refill requests into PharmMan OS.
  • Answered incoming patient calls.
  • Refilled and billed patient medications through Medicaid, Medicare, and Part D.
  • Called insurance to confirm patient Card ID and group numbers; created a second lock in for patients who needed a medication same day.
New Patient Pharmacy Technician , ,
  • Collaborate with Enrollment team to upload new patients into PharmMan Correct uploaded patient information (spelling, generic medication, dose, directions, etc.) Send RPH clinical SMO (standard medication order) to patients primary care physician After faxing SMO, create two and four week delivery schedule for patient Answer incoming phone calls Refill and bill patient medication.
2003 to Current
Clerk Dekalb Health , ,
  • Assist patients to exam rooms Take patient vitals Receive patient intake forms and enter information into existing Medware software.
  • Observe and assist with patient EKG's and small surgeries.
  • Schedule patient appointments, answer telephones, and perform basic office duties.
  • Clean, maintain, and prep patient exam rooms.
09/2009 to 06/2012
Inventory Technician Brightspring Health Services Seattle, WA,
  • Gained knowledge of brand name and generic medications Counted and processed patients medications Calculated controlled substances Created compound medications Handled and counted refrigerated medications Packaged patient medications Filed patient hard copy prescriptions Processed and updated inventory as necessary.
09/2008 to 10/2009
Therapy Coordinator Catholic Health Initiative , ,
  • Called around 60 patients daily to review correct medication regimen Requested refills when needed Assisted with refill faxes and surescript prescriptions Providing excellent customer service Responsible for opening the store when scheduled Counting money, working a register, depositing and creating change through Dunbar Shipping and Receiving books Search books for customers through BITS database Place new merchandise on shelves.
2003 to 03/2007
Student Worker Select Medical Corporation City, STATE,
  • Assisted students with finding research material located in the library database Entered and removed books from library database Placed books and items on reserve for Professors Developed interpersonal skills Answered telephones and performed basic office duties.
01/2005 to 05/2005
Intel Corp. , ,
  • Helped provide behavioral intervention with the use of operant conditioning methods and trial teaching.
Education and Training
Expected in May 2007
B.A: Psychology
Meredith College - Raleigh, NC

Minor in Biology

Minor in Professional Writing and Presentation Media

Community Service

Volunteer, Moore Oklahoma June 2013

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Resume Strength

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  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Meredith College
Job Titles Held:
  • Medical Communications Specialist
  • Triage Technician
  • Pharmacy Technician
  • New Patient Pharmacy Technician
  • Clerk
  • Inventory Technician
  • Therapy Coordinator
  • Student Worker
  • B.A

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