Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Substantial experience and outstanding skills in customer service, medical front office and billing, with role as supervisor/coordinator. Compassionate and excellent interpersonal skills with the ability to work well with others in both supervisory or support roles.

  • Administrative support specialist
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Articulate and well-spoken

  • Detailed knowledge of medical terminology
  • Customer service-oriented
  • Self-starter
  • Scheduling
  • Increased revenue by 15-20% by collecting copays and coinsurance.
  • Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
  • Increased sales by 50% by taking on additional projects.

Medical Coding Specialist, 06/2008 - 04/2014
Enablecomp, Llc Franklin, TN,
  • Post daily office charges for five different office locations, as well as hospital charges for five different hospitals in an accurate and rapid manner.
  • Research claims for payable diagnosis, and re-file/correct denials as needed,.
  • Receive and post payments to patient accounts.
  • Educate patients on their insurance plans, co-payments, deductibles, coinsurance, etc.
  • Challenge insurance companies on nonpayment and correct processing of claims.
  • Knowledge of coding to ensure fee tickets are coded correct for payment by physicians and physicians assistants.
  • Annual file plan organization in accordance with local, state and national regulations.
  • Coordinates daily pre registration with all appropriate insurance and financials to educate patients at the time of their arrival.
  • Check in/ check out patients.
  • Verify insurance eligibility, ensure updated and correct information is placed in database for billing.
  • Educate patients regarding their insurance plan, deductibles, and co pay.
  • Assist co workers with training on various types of staff development, as well as continued support to maintain overall quality assurance.
Insurance Specialist, 09/2006 - 06/2008
Avera Health Springfield, MN,
  • Check out patients, which consists of collecting co-pays with routine requests for outstanding balances, collection rate has improved by fifty percent or more.
  • Post daily charges and payments to patient accounts.
  • Verify insurance eligibility via internet, and schedule appointments (as needed), as well as sort mail.
Manager, 04/2004 - 09/2006
Food Dudes Delivery Clearwater, MN,
  • Opening and Closing of store which included preparing daily routine, as well as weekly and monthly sale quotas.
  • Met and surpassed sale and in store credit quotas.
  • Implement timely floor-sets and merchandise clothing to keep store fresh.
  • Set up associates on registers, returned/exchanged customer merchandise.
  • All while ensuring overall customer satisfaction.
Receptionist/ Temp, 2003 - 05/2003
B.F. Saul Company Hospitality Germantown, MD,
  • Greet and interviewed patients, ensured all patient and insurance information was updated.
  • Answer multiple phone lines and schedule appointments, as well as rotation in medical records department.
Front Office Supervisor, 01/2001 - 09/2002
Lehigh Valley Hospital & Health Fogelsville, PA,
  • Maintained front office schedule for up to six providers daily.
  • Answered multiple phone lines and scheduled appointments.
  • Check out patients by collecting co-pays and balances.
  • Posted daily payments and charges to patient accounts.
  • Compiled a standard operating procedure manual for the front office.
Insurance Coordinator, 01/1999 - 01/2001
Homewood Retirement Centers Mountain View, MD,
  • Check in patients, verify insurance eligibility and ensure correct information is input into database for proper billing.
  • Educate patients regarding insurance plan, deductibles and bill payment.
  • Appointment scheduling and occasional phone-in of prescriptions.
Receptionist, 08/1997 - 01/1999
Homewood Retirement Centers Martinsburg, PA,
  • Greet and interviewed patients, ensured all patient and insurance information was updated.
  • Answer multiple phone lines and schedule appointments, as well as rotation in medical records department.
Receptionist, 10/1995 - 08/1997
Bell's Chiropractic Clinic City, STATE,
  • Greet and interviewed patients.
  • Administered electro and massage therapy, as well as blood pressure and temperature checks.
  • Verified insurance information.
Data Processing Technician/Computer Operator, 08/1988 - 08/1993
U.S. Navy City, STATE,
  • Created and proofread microfiche masters from magnetic tapes.
  • Trained personnel to shutdown sensitive computer hardware in timed emergencies.
  • Monitored and operated numerous fleet wide software systems and hardware including IBM mainframes.
  • One of two key personnel called at home to debrief senior officers as well as stabilize critical systems.
College Diploma: Cosmetology, Expected in 2014
Chattahoochee Technical College - Marietta, GA
: English, Expected in 1996
Dekalb Perimeter College - Decatur, GA

Highly skilled in Windows 2000, Windows-XP, Windows Vista, Microsoft Office, Microsoft Office Suite, Open Office, Physician Office Manager, Physician Practice Manager, GSD Quick Recovery, Greenway, Excel spreadsheets, Centricity, STAR Navigation, and social media. Detail oriented. Excellent communication & customer service skills. Problem solver. Detailed knowledge of medical terminology. Ability to multi-task.

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School Attended

  • Chattahoochee Technical College
  • Dekalb Perimeter College

Job Titles Held:

  • Medical Coding Specialist
  • Insurance Specialist
  • Manager
  • Receptionist/ Temp
  • Front Office Supervisor
  • Insurance Coordinator
  • Receptionist
  • Receptionist
  • Data Processing Technician/Computer Operator


  • College Diploma

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