Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Hard working, goal driven, professional with 20 years' experience in financial services, collections, and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven ability to improve workflow efficiencies while maintaining high standards in customer service.

  • Medical billing coding
  • Insurance accounts receivable
  • Claim review
  • CPT code modifiers
  • Insurance claims
  • Insurance collections
  • Subprime Auto Finance
  • Credit and Collections
  • Loan Origination and Underwriting
  • Microsoft Office
  • Management and Training
  • Customer relations
  • Call center background
  • Inbound and outbound calling
  • Skip tracing -locating individuals
  • Investigation due diligence
  • People skills
  • Organization
  • Reliable and trustworthy
  • Problem Resolution
  • Customer relationship management
  • Employee management
  • Software troubleshooting
  • Customer Service
  • Credit card payment processing
  • FDCPA regulations
  • Problem-solving abilities
  • Accounts payable
  • Account follow-up
  • Account management
  • Conflict resolution
05/2018 to Current
Medical Coding Specialist Enablecomp, Llc Franklin, TN,
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
  • Submitted clean claims to insurance companies electronically to secure payments.
  • Investigated rejected and denied claims, correcting applicable coding.
  • Read through patient health data, including histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Acted as liaison between business department, billers and third party payers in resolving billing and reimbursement accuracy.
  • Assigned procedure and diagnosis codes for insurance billing using [Software].
08/2015 to 07/2018
Recovery Manager Ikea North America Services, Llc Stockholm, ME,
  • Accepted and processed customer payments and applied toward account balances.
  • Routinely
  • Contacted account holders with balances over [Number] days past due to resolve delinquencies.
  • Minimized loss by negotiating payment terms directly with clients, consistently achieving [Number]% recovery rate.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Responded quickly to customer complaints and gathered all pertinent information to make educated decisions for remediation.
  • Picked up clients or vehicles and drove property to specified receiving agency or location.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Managed approximately 175 inbound and outbound calls daily.
  • Located debtors by utilizing skip tracking and other strategies.
  • Recorded information about customers' financial status and collections status efforts.
  • Prepared packages containing all pertinent documentation for collections accounts.
  • Orchestrated adequate staffing and scheduling patterns to deliver cost-effective and quality care.
  • Recruited, hired and trained [Number] employees for marketing and sales department.
08/2007 to 08/2015
Collections Manager Hi-Line San Ramon, CA,
  • Reviewed credit records to evaluate customer histories.
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Reached out to customers to discuss late payments and options for remitting amounts due.
  • Received and submitted payments and applied amounts to customer balances.
  • Contacted customers in person at personal and business locations to collect payments directly.
  • Conducted month-end balance sheet reviews and reconciled any variances.
  • Opened and assigned new client accounts.
  • Collaborated with legal resources and recovery teams to manage default issues.
  • Managed daily posting of payments to customer accounts.
08/2001 to 08/2007
Collections Representative Sedgwick Claims Management Services, Inc. Fort Smith, AR,
  • Utilized skip tracing resources such as background checks and loan documents.
  • Managed approximately [Number] inbound and outbound calls daily.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Consistently met or exceeded monthly goals of $[Amount] through diligent [Action].
  • Handled irate customers smoothly to achieve performance targets.
  • Advised debtors on payment options and set up payment plans.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Located debtors by utilizing skip tracking and other strategies.
Education and Training
Expected in 2015
Bachelor of Science: Psychology
Trine University - Angola, IN
Expected in
Associate of Applied Science: Computer And Information Sciences
Ivy Tech Community College Of Indiana - South Bend, IN

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School Attended

  • Trine University
  • Ivy Tech Community College Of Indiana

Job Titles Held:

  • Medical Coding Specialist
  • Recovery Manager
  • Collections Manager
  • Collections Representative


  • Bachelor of Science
  • Associate of Applied Science

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