I am a self directed, high energetic effective team leader with experience in customer service, supervision and staff development seeking to find employment where I can utilize my skills to help others develop personal growth in their faith journey.
Spine Team TexasApril 2010 to CurrentMedical Coding Specialist Grapevine, TX
Multi-task, customer service oriented with both internal and external clients and staff with effective communication skills to co-workers, managers and physicians to ensure that deadlines are met with accurate data entry of medical coding for ten physicians. Motivational skills to ensure a positive work environment maintaining a positive attitude while reviewing and providing comments on the adequacy of documents and taking necessary steps to cure any deficiencies. Attention to detail with skills to continuously stay abreast of all updates and changes in guidelines to continuously maintain high level of accuracy and productivity for the department to bonus each month.
Cardiology SpecialistAugust 2008 to March 2010Front Office Lead Grapevine, TX
High customer service and communication skills with staff, patients, physicians and clients to ensure smooth running of the front office. Multi-task with attention to detail in all areas of front office to ensure a positive experience for all patients by maintaining a pleasant and positive attitude and providing a calming atmosphere to help relieve patients of any anxiety. Provided patients with information and expectations on what is to be expected for any tests and time line for results. Maintained complete confidentiality in accordance with organization and legal requirements. Implemented and trained on new and more efficient filing system with electronic medical records. Successful point of service collections by communicating to the patient before hand. Interviewed, hired and trained new employees.
American AirlinesFebruary 2008 to August 2008Accounts Payable Representative Fort Worth, TX
Support staff recruitment assigned to American Eagle Accounts Payable team. Provided accurate data entry of invoices in, SAS and IATA, Handling all customer Service phone calls, researched and resolved billing and invoice problems. Processed incoming and outgoing mail. Balanced batch summary reports for verification and approval.
Baylor Regional Medical CenterDecember 1996 to September 2007Access Services Manager Grapevine, TX
During my tenor at Baylor my position changed several times from level entry, to department lead and finally management as my level of expertise grew. High multi-task, customer service oriented manager successful in developing and implementing procedures to ensure proper staffing, maximized employee retention by creating positive work environment, and providing exceptional customer service in all areas of Access Services. Responsible for conducting staff training and cross training, overseeing operations for three locations in Grapevine and Keller. Successful communication skills with staff, high level managers and clients to ensure a positive employee and patient experience. Evaluated program performance against expectations for fifteen employees. Wrote recommendations for exceptional employees. Conducted randomized feedback surveys from patient satisfaction results. Directed improvement plans in Precertification, Verification of benefits and patient registration areas of Access Services. Success with increased point of service collections by implementing pre-registration over the phone and providing the patient with requirements needed before their appointment. Received Award of Excellence, Five Star Spirit Award, Perfect Attendance for 9 years and Team of the Month Award for Access Services Precertification Department.
Road Runner Courier ServicesJuly 1990 to December 1996Administrative Supervisor Grand Prairie, TX
Provided support to the operations manager by interviewing and supervising customer service call center employees to ensure high level of customer service with focus on clients in areas of having a positive customer experience in assuring their delivery needs were met, accurate posting of accounts payable and accounts receivable and compiling reports for management.
La Petite AcademyJanuary 1986 to February 1990Director Grand Prairie, TX
Job changed several times during my tenor at La Petite Academy. Successful customer service relationships with parents, staff and management and organized activities that developed children's physical, emotional and social growth. Developed lesson plans for various age levels, coordinated transportation of students to various schools and activities, managed funds and determined materials needed in supporting the teacher programs and nutritional needs for children. Verbally interacted with children throughout the day and collaborated daily with classroom teachers to keep activities running smoothly. Monitored children's play activities to verify safety and wellness. Wrote newsletters and email to communicate monthly activity schedules to parents. Evaluated and provided training of staff in all programs. Maintained 100% enrollment by providing excellent customer service, keeping parents informed and engaged in their children's activities and providing necessary training to staff to insure a successful outcome each day pitching in to help where needed.
Military ServiceJanuary 1974 to July 1985Administrative/Supply Assistant Served in the US Army in Alabama and Korea and in the Texas Army National Guard.
Tarrant County Junior College1981Associate of Arts: Early Child Development-BusinessMcsherrystown, TX, USAGPA: Deans ListEarly Child Development-Business Deans List
Chairman of Pastoral Council; Support Committee for CRHP; member of the Altar Society; member of English Cursillo, Lead teacher for RCIT for the past 5 years, Eucharist Minister.
10 key, accounts payable, administrative, staff counseling, Customer Service, Data Entry, documentation, filing, financial, Medical coding, mail, payroll, Personnel Management, process improvement, Staff Development, Supervision, Time management, performance evaluations.