Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Enthusiastic Medical Billing Assistant/Patient Scheduler eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of health insurance processes and the importance of accurate coding of procedures with over 3 years of experience in administrative duties and customer service. Motivated to learn, grow and excel in Medical Billing and Coding.
Skills
Medical billing code accuracy
Medical diagnosis
Basic medical knowledge
Medical insurance
Medical terminology understanding
Insurance billing
Medical terms and procedure knowledge
Ability to read medical records
Medical chart documentation
Medical office administration
Medical records
Medical data entry
Understanding of medical terminology
Insurance billing procedures
Electronic Medical Records
Medical appointment scheduling
Professional telephone demeanor
Multi-line phone talent
Scheduling
Scheduling and calendar management
Customer service
Organization
Paperwork Processing
Work History
08/2018 to Current
Medical Billing Representative/Radiology SchedulerFirstservice Residential – Charlotte, NC,
Determined prior authorizations for medication and outpatient procedures.
Precisely evaluated and verified benefits and eligibility.
Pre-certified medical and radiology procedures, surgeries and echocardiograms.
Handled account payments and provided information regarding outstanding balances.
Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
Compiled and reviewed medical charts.
Used SepStream to schedule appointments.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed skilled administrative work to support all office staff and operational requirements.
Organized paperwork such as charts and reports for office and patient needs.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Checked patient data including insurance, demographic and health history to keep information current.
Scheduled, rescheduled and handled cancelled appointments for patients.
Removed invalid computer alerts and cleaned accounts to assure information accuracy.
Received, recorded and addressed incoming and outgoing communication via telephone and fax.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Set up bar for operation, obtained cash bank and stocked service bar.
Closed out cash register with 100% accuracy and prepared cashier report.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Checked identification to enforce age regulations for alcoholic beverages.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.
03/2018 to 07/2018
Food Server/BartenderSan Manuel Indian Bingo & Casino – Highland, CA,
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Checked identification to enforce age regulations for alcoholic beverages.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
01/2016 to 01/2018
Lead Food ServerRiverside Resort – City, STATE,
Kept register accurate through correct billing, payment processing and cash management practices.
Organized and replenished supplies at food stations to optimize team performance.
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Checked identification to enforce age regulations for alcoholic beverages.
Greeted and maintained relationships with regular customers.
Education
Expected in 06/2017
Bachelor of Science: Psychology Saint Leo University - Saint Leo, FL GPA:
Expected in 06/2014
Associate of Science: Psychology College of Central Florida - Ocala, FL GPA:
Expected in 05/2012
High School Diploma: Lecanto High School - Lecanto, FL GPA:
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School Attended
Saint Leo University
College of Central Florida
Lecanto High School
Job Titles Held:
Medical Billing Representative/Radiology Scheduler
