Enthusiastic self-starter with excellent customer service skills. Seeking shift or store managementposition in a retail store.
Skills
Trusted key holder
Exceptional communication skills
Quick learner
Strong client relations
Proficient in cash management
Cash flow management
Credit card processing
Multi-line phone talent
Active listening skills
Computer literate
Stocking
Personable
Motivated team player
Natural leader
Work History
Medical Billing/CollectorMay 1997 - Aug 2000 Trumbull Mahoning Medical Group2600 Elm Rd, Cortland Ohio
Answered an average of 50-100 calls per day by addressing customer inquiries, solving problems and providing new product information.
Politely assisted customers in person and via telephone.
Scored in top 10% of employees in successful resolution of issues
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Sales AssociateAug 2000 - Aug 2005 Kids Foot LockerEastwood Mall
Developed reputation as an efficient service provider with high levels of accuracy.
Assisted customers with food selection, inquiries and order customization requests.
Served as the main liaison between customers, management and sales team.
Provided ongoing guest service, including giving fashion advice.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Executed in-season pricing strategies, including promotions and markdowns to reach financial targets.
Maintained cleanliness and presentation of stock room and production floor.
Front Office AssociateNov 2005 - Current Hometown Urgent Care1997 Niles Cortland Rd Se, Warren Ohio
Led a comprehensive safety training for 30 staff members.
Interviewed patients to obtain medical information, weight and height measurements and vital signs.
Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
Performed monthly inventory and maintained office and medical supply counts.
Demonstrated ability to lead and motivate outstanding healthcare teams.
Education
Bachelor of Science: Applied Science2010 Youngstown State UniversityYoungstown Ohio
