(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Analytical-thinking Medical Administrator proudly offers over 16 years' experience in reviewing accounts and maintaining patient records. Driven professional with background in medical terminology, transcription, and some billing. Offers task prioritization expertise in fast-paced environments.

  • Dictation and transcription
  • Insurance collections
  • Data entry
  • Information inputting
  • Training and development
  • General management
Education and Training
Excelsior College Albany, NY Expected in Bachelor of Science : Business Administration And Management - GPA :
The Virtual Learning Center , Expected in 08/2005 Certified Medical Transcriptionist : Medical Transcription - GPA :
Alliant - Enrollment Specialist/Pharmacy Technician
Fort Worth, TX, 11/2021 - Current
  • Handled new enrollments by entering customers' data and reviewing information.
  • Completed and processed applications for enrollment.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
William Demant Holding A/S - Medical Billing Clerk
New York, NY, 08/2020 - 04/2021
  • Directed customer communication to appropriate department.
  • Processed invoice payments and recorded information in account database.
  • Managed all payments processing and collections tasks.
  • Answered customer invoice questions and resolved issues discovered during collection process.
  • Sent invoices, adjustments and credit memos to customers.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Coordinated communications between patients, billing personnel and insurance carriers.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
Firstservice Residential - Administration Assistant
Winter Garden, FL, 06/2019 - 06/2020
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Maintained inventory in supply closet to prevent shortages.
  • Directed visitors to appropriate offices.
  • Managed phone calls from clients during executives' absences and delivered informative answers to questions.
  • Communicated with vendors to place and receive orders, and request services.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Directed customer communication to appropriate department personnel.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Conducted and initialized background checks for potential employees.
Westgate Resorts - Restaurant General Manager
Yulee, FL, 03/2014 - 06/2019
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Performed accurate weekly inventories of supplies and equipment, including food, beverage, and utensils.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
  • Ordered food products, kitchen equipment and food service supplies.
Bcfs - Medical Transcriptionist
Fairfield, CA, 08/2005 - 03/2015
  • Demonstrated strong knowledge of medical terminology and anatomy.
  • Demonstrated extremely fast and accurate typing abilities.
  • Efficient in transcription software and equipment to work from home.
  • Made corrections when needed to grammar and spelling.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Identified errors in reports which could compromise patient care.
  • Identified and corrected errors in reports which could compromise patient care.
  • Edited drafts originating from speech recognition software to eliminate errors and improve flow.
  • Consistently maintained 99% accuracy rate for spelling and content.

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Resume Overview

School Attended

  • Excelsior College
  • The Virtual Learning Center

Job Titles Held:

  • Enrollment Specialist/Pharmacy Technician
  • Medical Billing Clerk
  • Administration Assistant
  • Restaurant General Manager
  • Medical Transcriptionist


  • Bachelor of Science
  • Certified Medical Transcriptionist

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