medical assistant scheduler coordinator resume example with 14+ years of experience
Customer service professional with a demonstrated commitment to providing incredible service for the past 12 years. Strong communication skills that allow me to listen to a customerās problem and suggest acceptable solutions. Quick and thorough decision maker with the ability to resolve customer concerns while keeping everyone satisfy.
Customer service professional with a demonstrated commitment to providing incredible service for the past 12 years. Strong communication skills that allow me to listen to a customerās problem and suggest acceptable solutions. Quick and thorough decision maker with the ability to resolve customer concerns while keeping everyone satisfied. Dedication to keeping my skills and knowledge up to speed by learning new computer software, working with innovative customer service approaches and being part of a team of knowledgeable colleagues.
In, IN, 02/2013 - 04/2016
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Direct day-to-day administrative and operational functions for 3-bed facility, providing guidance and leadership to over 8 employees across more than 3 departments.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Farmingdale, NY, 07/2008 - 12/2012
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved account issues to build rapport and relationships with clients.
- Assessed and authenticated customer exchanges, voids and returns.
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assisted with preparing information required for quotes and addressed potential service concerns.
Newport News, VA, 02/2005 - 02/2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
City, STATE, 08/1995 - 12/1999
- Recorded test data and prepared reports, summaries or charts to interpret test results.
- Assisted in water reconnaissance and site preparation.
- Maintained water treatment equipment.
- Collected samples of gases, soil, water and other materials for testing.
- Performed water quality analysis, testing, and verification.
- Collected water samples to test alkalinity, hardness and residual levels regularly.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
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Resume Overview
School Attended
- Remington College
- Houston Community College
- Franklin Senior High School
Job Titles Held:
- Medical Assistant /Scheduler Coordinator
- Customer Service Assistant Supervisor
- Customer Service Representative
- WATER TREATMENT SPECIALIST
Degrees
- Certificate
- Associate of Applied Science
- High School Diploma
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