Energetic Medical Assistant Receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Medical Assistant ReceptionistSt. Joseph Health – Corona, CA,
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed multi-line phone system and pleasantly greeted patients.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Organized paperwork such as charts and reports for office and patient needs.
Checked patient insurance, demographic and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Maintained current and accurate medical records for patients.
Completed patient referrals to other medical specialists.
Supported office staff and operational requirements with administrative tasks.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Responded to correspondence from insurance companies to verify patient's coverage.
Enhanced office productivity by handling high volume of callers per day.
Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Completed and filed financial documentation for accounting purposes.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
10/2020 to 09/2021
Medical AssistantCity Of Garland, Tx – Tx, TX,
Venipuncture -EKG -Vital Signs
Sanitized, restocked and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Obtained client medical history, medication information, symptoms and allergies.
Collected and documented patient medical information such as blood pressure and weight.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Documented vital signs and health history for patients in clinic and hospital environments.
Called and faxed pharmacies to submit prescriptions and refills.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Taught patients about medications, procedures and care plan instructions.
Completed clinical procedures and gathered patient data for interpretation by physician.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Tested and recorded blood glucose levels.
Prepared initial patient charts for admission.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Verified appropriate lab couriers picked up collected lab specimens.
Obtained all prescribed laboratory testing.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Ordered and prepared reagents and supplies.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Ambulated, turned and positioned patients.
Compiled necessary documents for surgical billing packages.
Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
05/2012 to 08/2020
Client Service ManagerTishman Speyer – Seattle, WA,
Proactive account management for small business clients -Provided complex health insurance claim research and resolution
Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Created customer support strategy to increase customer retention.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Followed through with client requests to resolve problems.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Completed special projects by using effective decision making, critical thinking and time management skills.
Monitored customer service operations to assess agent performance and provide feedback.
Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
07/2000 to 04/2011
Customer Service RepresentativeLmi Aerospace – Sun Valley, CA,
Provided excellent customer service via inbound/outbound call center model for health insurance members
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers.
Responded proactively and positively to rapid change.
Delivered prompt service to prioritize customer needs.
Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Cross-trained and provided back up for customer service managers.
Education
Expected in 01/2020 to to
Cerfications: Medical Assistant Training Direct - Bridgeport, CT, GPA:
Phlebotomy National Certificate 1/12/2020
EKG National Certificate 1/12/2020
BLS National CPR Certificate 1/12/2020
Expected in 06/1985 to to
High School Diploma: Derby High School - Derby, CT GPA:
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